Customer Service jobs in United States

Explore 1 matching jobs.

Cardinal Health

Senior Customer Service Representative

Cardinal Health

Posted: 10/21/2026
F&G

New Business Customer Contact Service Representative

F&G

Posted: 10/20/2026
Cardinal Health

Senior Customer Service Representative

Cardinal Health
Posted 10/21/2026full-timeLaVergne • Tennessee • United StatesSenior💰 $19 - $27 per hourWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing customer account activities, including order fulfillment and dispute resolution. Proficient in process improvement initiatives that enhance operational performance and profitability.

Highest-signal resume keywords
Customer ServiceOrder FulfillmentProcess ImprovementMicrosoft Office SuiteProblem Solving

About the role

Key responsibilities & impact
  • Provide outstanding customer service and support improvements in operational execution
  • Manage customer account activity, including pharmaceutical commercial product order fulfillment, backorders/substitutes, product change requests, and customer questions or issues
  • Provide outsourced customer services relating to invoicing, reimbursement, and other services
  • Liaise in problem-solving, research, and problem/dispute resolution
  • Collect and review customer feedback, complaints, recalls, and product returns with Quality and Regulatory teams
  • Identify customer trends and challenges/opportunities and develop potential alternatives
  • Support process improvement initiatives involving inventory levels, operational performance, cost control, profitability, and customer service
  • Build relationships with Supply Chain, Finance, Operations, Marketing, and Commercial stakeholders
  • Communicate with customers and stakeholders and troubleshoot equipment issues as necessary
  • Manage orders, reporting, backorders, complaints, and pricing anomalies and discrepancies
  • Redirect customers to in-house resources and support post-sales/shipment issues
  • Collaborate with internal business partners to support customer and stakeholder needs

Requirements

What you’ll need
  • 1-3 years of experience preferred
  • Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and Teams
  • Must live within a 1-hour radius of LaVergne, TN
  • High School Diploma, GED or technical certification in related field or equivalent experience preferred

Benefits

Comp & perks
  • Medical, dental and vision coverage
  • Paid time off plan
  • Health savings account (HSA)
  • 401k savings plan
  • Access to wages before pay day with myFlexPay
  • Flexible spending accounts (FSAs)
  • Short- and long-term disability coverage
  • Work-Life resources
  • Paid parental leave
  • Healthy lifestyle programs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Order ManagementInvoicingReimbursementData AnalysisInventory Management
Soft Skills
CommunicationRelationship BuildingCollaborationTroubleshootingCustomer Feedback Analysis
Tools & Technologies
Microsoft OutlookMicrosoft WordMicrosoft ExcelMicrosoft Teams
Certifications & Qualifications
High School DiplomaGEDTechnical Certification
Industry Keywords
PharmaceuticalSupply ChainOperational PerformanceCost ControlQuality Assurance