Customer Service Advocate I
CGS Administrators, LLC
Posted: 10/20/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Advocate I
CGS Administrators, LLCPosted 10/20/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to effectively manage inquiries and complaints while maintaining departmental productivity and quality standards. Proficient in utilizing multiple computer systems and standard office equipment to enhance operational efficiency.
Highest-signal resume keywords
Customer Service SkillsVerbal And Written Communication SkillsOrganizational SkillsProblem ResolutionComputer Operating Skills
About the role
Key responsibilities & impact- Respond to telephone, written, web, or walk-in customer inquiries accurately, promptly, and courteously
- Document inquiries accurately
- Initiate or process adjustments and perform research to resolve inquiries
- Coordinate with other departments to resolve problems
- Respond to, research, and assist with priority inquiries and special projects
- Provide management with feedback on customer problems, questions, and needs
- Maintain accurate complaint and customer-comment records and recommend changes
- Follow through on complaints until resolved or report them to management
- Maintain knowledge of quality work instructions and company policies
- Recommend process improvements based on daily operations
- Maintain departmental productivity, quality, and timeliness standards
- Identify and report or refer suspected fraud and system errors
Requirements
What you’ll need- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Strong human relations and organizational skills
- Ability to handle high stress situations
- Good judgment skills
- Strong customer service skills
- Ability to learn and operate multiple computer systems effectively and efficiently
- Basic computer operating skills
- Familiarity with standard office equipment
- Must have lived in the US for at least three out of the last five years for applicable CMS-residency divisions
- Preferred: Associate Degree
- Preferred: 2 years of customer service or call center experience
- Preferred: Knowledge of word processing, spreadsheet, and database software
Benefits
Comp & perks- Subsidized health plans, dental and vision coverage
- 401k retirement savings plan with company match
- Life Insurance
- Paid Time Off (PTO)
- On-site cafeterias and fitness centers in major locations
- Education Assistance
- Service Recognition
- National discounts to movies, theaters, zoos, theme parks and more
- Diverse and inclusive workplace with opportunities to develop skills and advance careers
- Reasonable accommodations for disabilities, pregnancy-related conditions, and sincerely held religious beliefs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic Computer Operating SkillsWord Processing SoftwareSpreadsheet SoftwareDatabase SoftwareInquiry DocumentationProcess ImprovementFraud IdentificationResearch SkillsAdjustments ProcessingQuality Work Instructions
Soft Skills
Human Relations SkillsGood Judgment SkillsAbility To Handle High Stress Situations
Tools & Technologies
Standard Office EquipmentMultiple Computer Systems
Industry Keywords
High School DiplomaAssociate DegreeCustomer InquiriesComplaint RecordsCMS-Residency Divisions