Customer Success Specialist jobs in United States

Explore 1 matching jobs.

Cisco

Customer Experience, Customer Success Specialist

Cisco

Posted: 10/20/2026
Lingraphica

Customer Training and Success Specialist

Lingraphica

Posted: 10/9/2026
Cisco

Customer Experience, Customer Success Specialist

Cisco
Posted 10/20/2026full-timeUnited StatesMid-LevelSenior💰 $98,200 - $130,900 per yearWebsite
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Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing Technical Adoption Plans and facilitating technical workshops while leveraging AI-driven insights to enhance customer engagement and adoption. Proven ability to build trusted relationships with technical and executive stakeholders, ensuring alignment with customer goals and successful onboarding.

Highest-signal resume keywords
Technical Expertise In Duo And Secure Access ProductsFacilitating Technical WorkshopsApplying Telemetry And AI-Driven InsightsBuilding Trusted Advisory RelationshipsCoordinating Technical Demo Setups

About the role

Key responsibilities & impact
  • Develop and drive Technical Adoption Plans aligned with Duo and Secure Access customer goals
  • Facilitate alignment workshops to review progress, drive customer outcomes, and support onboarding and renewals
  • Maintain detailed customer profiles using operational insights and AI-driven recommendations
  • Apply telemetry and AI-driven analytics to monitor adoption, identify blockers, and inform proactive engagement
  • Build and deliver technical enablement sessions across multiple products
  • Coordinate and complete moderately complex technical demos with actionable implementation follow-ups
  • Advocate for customer technology needs and provide feedback to Cisco product teams
  • Collaborate with Customer Success Managers, Account Teams, Sales, and Partners
  • Mentor junior Customer Success Specialist team members
  • Lead a moderately sized portfolio of mid-sized Duo and Secure Access customers
  • Identify and mitigate adoption blockers and coordinate with support and engineering on issue resolution
  • Pilot new approaches and suggest process enhancements
  • Stay current with Cisco technologies, AI advancements, competitive developments, and industry trends

Requirements

What you’ll need
  • Bachelor’s degree + 5 years of related experience; OR Master’s degree + 3 years of related experience; OR PhD + 0 years of experience; or equivalent relevant work experience
  • Professional-level certification (e.g., CCNP) or equivalent relevant industry certification is encouraged
  • Strong understanding of the specific architecture/product set relevant to the portfolio
  • Emerging awareness of adjacent technologies
  • Consistent track record facilitating technical workshops
  • Ability to build trusted advisory relationships with technical and executive customers
  • Technical expertise in Duo and Secure Access products and architectures
  • Ability to apply telemetry and AI-driven insights
  • Ability to coordinate moderately complex technical demo setups

Benefits

Comp & perks
  • Medical, dental and vision insurance
  • 401(k) plan with a Cisco matching contribution
  • Paid parental leave
  • Short- and long-term disability coverage
  • Basic life insurance
  • Potential Cisco restricted stock unit grants
  • 10 paid holidays per full calendar year
  • 1 floating holiday for non-exempt employees
  • 1 paid day off for employee’s birthday
  • Paid year-end holiday shutdown
  • 4 paid days off for personal wellness
  • 16 days of paid vacation per full calendar year for non-exempt employees
  • Flexible vacation time off program for exempt employees
  • 80 hours of sick time off provided on hire date and each January 1st thereafter
  • Up to 80 hours of unused sick time carried forward
  • Additional paid time away for critical or emergency family issues
  • Optional 10 paid volunteer days per full calendar year
  • Annual bonuses for non-sales roles, subject to Cisco policies
  • Performance-based incentive pay for employees on sales plans

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Adoption PlansAI-Driven AnalyticsCustomer Profiles ManagementTechnical Enablement SessionsModerately Complex Technical DemosIssue Resolution CoordinationProcess EnhancementsCustomer Outcomes SupportOperational Insights ApplicationEmerging Technologies Awareness
Soft Skills
Mentoring Junior Team MembersCollaboration With Cross-Functional TeamsCustomer AdvocacyCommunication With Executive CustomersFacilitating Alignment Workshops
Tools & Technologies
Cisco TechnologiesAI AdvancementsTelemetry ToolsCustomer Success PlatformsOperational Insight Tools
Certifications & Qualifications
Bachelor's DegreeMaster's DegreePhDCCNP Certification
Industry Keywords
Customer SuccessTechnical AdoptionSecure AccessDuoCustomer EngagementTechnical ArchitectureOnboardingRenewalsCompetitive DevelopmentsIndustry Trends