Clearwater Cayman

Associate

• Manage client relationships and services within markets serviced by Catalyst, particularly Brazil and the United States
• Manage client contracts, Administration Services Agreements, and Service Level Agreements
• Maintain accurate client, entity/fund, service, and fee information in Dynamics
• Build and maintain strong, long-term relationships with clients and business partners
• Understand client needs, goals, and expectations and document them in SLAs
• Respond promptly to relationship-based queries, concerns, and feedback
• Assist clients with due diligence requirements
• Coordinate client and fund offboarding requirements
• Prepare monthly status reports for the Associate Director and executive/board reporting
• Provide backup support for the Relationship Management team
• Follow up on outstanding invoices and minimize accounts receivable balances
• Conduct monthly, quarterly, and ad hoc client review meetings
• Prepare agendas, coordinate internal stakeholders, and update meeting notes in Dynamics
• Join new-client onboarding calls and ensure client requirements are understood
• Represent Catalyst at client board meetings and resolve questions and action items
• Analyze client needs and identify upselling and cross-selling opportunities
• Monitor client satisfaction feedback and manage the client-at-risk program
• Identify trends and new business requirements within the client base
• Coordinate with Business Development on proposals, onboarding, offboarding, revenue retention, and growth
• Support client escalation and resolve outstanding requirements
• Coordinate with Finance on credit notes, payment issues, penalties, and accounts receivable process improvements
• Support marketing and market development activities
• Communicate regulatory and environmental changes to clients
• Perform routine compliance training and support governance and compliance across clients
• Develop new processes, procedures, products, and solutions to improve efficiency and client service
• Collaborate cross-functionally with operations, business users, project managers, and implementation managers

Senior Associate – Client Experience, Relationship Management

Administration

• Support Catalyst’s Investor Services team in delivering high-quality client service
• Support the full lifecycle of investor transactions, from onboarding and compliance through wire payment support and reporting
• Ensure investor onboarding forms are complete and compliant with regulatory guidelines
• Create and input new investors into RTA systems
• Identify documentation gaps and coordinate with KYC teams to resolve issues
• Input and accurately record investor transactions in RTA systems
• Review trade documents and follow up on missing information
• Prepare investor statements for internal review
• Prepare and submit wire payments to treasury according to payment and call-back procedures
• Complete investor reporting within client-defined SLAs
• Maintain accurate documentation of investors, transactions, communications, and approvals
• Assist with investor queries regarding transactions, statements, and other issues
• Monitor communication channels and the Customer Requests dashboard
• Coordinate with Fund Accounting and Middle Office teams on reconciliations and fund activities
• Support processing of capital calls, fund distributions, and transaction bookings in line with the fund’s NAV cycle
• Review incoming wires and flag third-party or suspicious payments to Compliance
• Assist with FATCA/CRS and AEOI documentation collection
• Maintain organized investor compliance records
• Share process-improvement insights and contribute to new procedures, products, and solutions
• Collaborate cross-functionally with operations, business users, project, and implementation managers
• Report to the Associate Director

Senior Associate – Client Experience, Relationship Management

Analyst – Fund Administration, Investor Services