ClinDCast

Product Manager

• Own and manage the ServiceNow product roadmap
• Collaborate with stakeholders to define business requirements
• Drive platform strategy, enhancements, and integrations
• Lead Agile ceremonies and ensure timely delivery
• Ensure governance, compliance, and best practices
• Join ClinDCast, which partners with healthcare organizations to provide healthcare IT innovation, EHR implementation and optimization, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and API strategy

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Senior ServiceNow Product Owner

Analyst

• Support Epic Radiant build, optimization, and ongoing support
• Collaborate closely with clinical and technical teams
• Participate in occasional onsite engagement
• Support healthcare organizations with healthcare IT and electronic health record implementation and optimization services

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Epic Radiant Analyst

• Configure, build, maintain, and optimize Epic Resolute Hospital Billing and Professional Billing applications
• Analyze business requirements and translate them into Epic application functionality and system configuration
• Support hospital and professional billing workflows, including charge capture, claims, remittance, reimbursement, billing edits, and work queues
• Troubleshoot and resolve application, billing, claims, and workflow issues
• Perform workflow analysis and recommend process improvements to enhance revenue cycle efficiency
• Participate in system design, configuration, testing, validation, implementation, upgrades, enhancements, patches, and production support
• Develop and execute unit, integrated, regression, and end-to-end testing
• Collaborate with Revenue Cycle, Finance, Billing, IT, Clinical, and operational teams
• Gather requirements, document workflows, prepare functional specifications, and maintain application/build documentation
• Investigate production issues, perform root-cause analysis, and implement solutions
• Coordinate with third-party vendors and integrated applications
• Assist with go-live activities, post-production support, and stabilization
• Follow change-management, testing, security, and compliance procedures
• Provide application support and guidance to end users and business stakeholders

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HB/PB Analyst

• Design, configure, build, test, implement, and maintain Epic Cadence and related Patient Access functionality
• Support scheduling, registration, patient flow, admission, authorization, eligibility, and insurance verification workflows
• Analyze existing business processes and recommend system and workflow improvements
• Configure and maintain visit types, scheduling rules, Decision Trees, provider templates, and other Cadence functionality
• Support Real-Time Eligibility (RTE) and insurance verification workflows
• Troubleshoot and resolve application issues, production incidents, and user-reported problems
• Participate in Epic upgrades, enhancements, implementations, testing, and optimization initiatives
• Develop and execute test plans and scripts to validate system changes and ensure workflow integrity
• Collaborate with Patient Access, Revenue Cycle, clinical, IT, and other business stakeholders to gather requirements and implement solutions
• Serve as a subject matter expert for Epic Patient Access and Cadence-related workflows
• Maintain application documentation, workflow specifications, and configuration records
• Provide end-user support, knowledge transfer, and training as required
• Identify opportunities to improve system performance, operational efficiency, and user experience
• Participate in project meetings, design sessions, validation activities, and go-live support
• Mentor junior analysts and contribute to team knowledge-sharing activities when required

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Epic Cadence Analyst

• Design, build, test, implement, and support interfaces between Epic and third-party healthcare systems
• Support healthcare organizations with healthcare IT innovation, EHR implementation and optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and API strategy

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Epic Bridges Analyst

• Configure, build, test, and maintain Epic applications based on business and clinical requirements
• Support Epic implementations, upgrades, enhancements, and optimization initiatives
• Analyze application issues and provide troubleshooting and production support
• Collaborate with clinical, business, technical, and project teams to identify and resolve system issues
• Develop and execute test plans, scripts, and validation activities
• Participate in requirements gathering, workflow analysis, and application design
• Provide documentation, training, and knowledge transfer as needed
• Support integrations, interfaces, reporting, and data-related activities where applicable
• Ensure applications meet organizational, regulatory, and healthcare standards

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