Crain Communications

Operations

• Serve as an operational partner for Sales and cross-functional business teams
• Evaluate business needs, establish priorities, and coordinate execution of advertising initiatives
• Provide data and insights on inventory availability, campaign execution, fulfillment capabilities, and reporting
• Own the Revenue Operations support queue and drive timely issue resolution
• Develop, maintain, and improve departmental documentation, standard operating procedures, workflow documentation, and knowledge resources
• Support quality assurance, troubleshooting, testing, and operational readiness for new products, technologies, and system enhancements
• Collaborate on strategic projects, product launches, system implementations, and process improvement initiatives
• Manage deliverables, recommend enhancements, and ensure successful adoption
• Identify opportunities to improve operational efficiency, enhance customer experience, and support scalable organizational growth

Advertising Operations Specialist

Production Coordinator

• Support the execution of sponsored campaigns across multimedia products, including virtual and in-person video and podcasts
• Assist with pre-planning, on-set, and post-editing coordination of in-person video shoots
• Assist with virtual video productions via Riverside, including creating recording studios and serving as virtual producer on screen
• Support and produce custom podcast campaigns using Riverside, managing timelines and creative assets
• Create registration and landing pages for podcast campaigns
• Assist with social-first content and content series across Instagram Stories, TikTok, and YouTube
• Maintain and update production calendars with the Senior Production Manager and Multimedia Producers
• Schedule and manage pre-production planning and calls
• Manage and review production assets and share post-edit notes with the post-production team
• Partner with the Senior Production Manager on case study templates, sizzle reels, and post-campaign materials
• Travel to industry events and other locations as needed