Crash Champions

Technician

• Examines damaged vehicle and efficiently plans repair process
• Works and communicates with others on vehicle repair status
• Performs quality repairs while keeping on-time status in mind
• Makes decisions on repair vs. replace considering safety, cost, and cycle time
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders
• Participates in all required safety meetings
• Files, grinds, and sands repaired surfaces, using power tools and hand tools
• Directs the work of an apprentice in the performance of tasks when needed, including unusual problems or questions, and explains procedures to assistant

Auto Body Technician

• Detail and clean vehicles for customer delivery
• Perform pre-wash on vehicles
• Provide general maintenance to shop grounds

Detail Technician

General

• Remove grease, dirt, paint, or rust from vehicle surfaces in preparation for paint application using abrasives, solvents, brushes, blowtorches, washing tanks, or sandblasters.
• Assist painter with pre-paint blending needs.
• Work with the paint team to keep vehicles on track for scheduled delivery times.
• Fill small dents or scratches with body fillers and smooth surfaces to prepare vehicles for painting.
• Buff and wax finished paintwork.
• Disassemble, clean, and reassemble sprayers and power equipment using solvents, wire brushes, and cloths.

Paint Prepper

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while maintaining on-time status.
• Decide whether to repair or replace components based on safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle components and fenders.
• Participate in required safety meetings.
• File, grind, and sand repaired surfaces using power and hand tools.
• Direct an apprentice when needed and explain procedures.

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle components and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed, including explaining procedures and addressing unusual problems or questions

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while maintaining on-time status.
• Decide whether to repair or replace, considering safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders.
• Participate in required safety meetings.
• File, grind, and sand repaired surfaces using power and hand tools.
• Direct an apprentice when needed and explain procedures.

Estimator

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates
• Write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process
• Ensure Crash Champions’ quality standards by performing in-process QC
• Keep every customer fully informed and updated on the status of their vehicle
• Provide the best possible experience for customers
• Pull and review all data procedures for/with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address exceptions in the file
• Ensure carrier-specific requirements are complete

Collision Estimator

• Examines damaged vehicle and efficiently plans repair process.
• Works and communicates with others on vehicle repair status.
• Performs quality repairs while keeping on-time status in mind.
• Makes decisions on repair vs. replace considering safety, cost, and cycle time.
• Removes upholstery, accessories, electrical and hydraulic window operating equipment, and trim to gain access to vehicle and fenders.
• Participates in all required safety meetings.
• Files, grinds, and sands repaired surfaces, using power tools and hand tools.
• Directs the work of an apprentice in the performance of tasks when needed, i.e., unusual problems or questions and explains procedures to assistant.

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in all required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, explaining procedures and addressing unusual problems or questions

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while keeping on-time status in mind.
• Make repair-versus-replace decisions considering safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicle components and fenders.
• Participate in all required safety meetings.
• File, grind, and sand repaired surfaces using power tools and hand tools.
• Direct the work of an apprentice when needed and explain procedures.

• Educate customers on vehicle repair processes, insurance procedures, customer rights, repair techniques, safety, and value
• Complete initial estimates and write complete estimates after full disassembly and damage evaluation
• Lock final estimates
• Manage each repair throughout the process and ensure Crash Champions’ quality standards through in-process QC
• Keep customers informed and updated on vehicle status
• Pull and review all data procedures for or with Body Technicians
• Complete post-scanning for each vehicle in the repair process
• Pre-close the final repair order
• Handle disbursement paperwork
• Address file exceptions and ensure carrier-specific requirements are complete

Manager

• Manage and complete all parts ordering based on initial estimates and supplements
• Communicate with parts vendors and partner with Repair Planners to ensure parts accuracy
• Track parts deliveries and update the Repair Planner on parts status
• Receive, check in, and mirror match delivered parts to repair orders
• Inspect delivered parts for damage within two hours of expected drop-off
• Return incorrect parts immediately to the vendor
• Monitor parts margin, pending credits, shop consumables inventory, and material spend
• Communicate optimization needs to the General Manager
• Ensure parts invoices are posted daily in CCC One and make corrections as necessary
• Support Body Technicians with parts knowledge and reference materials
• Keep current on laws and regulations for parts installation
• Mentor and direct the Parts Assistant, if applicable

Parts Manager

• Examine damaged vehicles and efficiently plan the repair process.
• Work and communicate with others on vehicle repair status.
• Perform quality repairs while maintaining on-time status.
• Decide whether to repair or replace components, considering safety, cost, and cycle time.
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders.
• Participate in required safety meetings.
• File, grind, and sand repaired surfaces using power and hand tools.
• Direct the work of an apprentice when needed and explain procedures.

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components considering safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power tools and hand tools
• Direct the work of an apprentice when needed, including handling unusual problems or questions and explaining procedures

• Examine damaged vehicles and efficiently plan the repair process
• Work and communicate with others on vehicle repair status
• Perform quality repairs while maintaining on-time status
• Decide whether to repair or replace components based on safety, cost, and cycle time
• Remove upholstery, accessories, electrical and hydraulic window operating equipment, and trim to access vehicles and fenders
• Participate in required safety meetings
• File, grind, and sand repaired surfaces using power and hand tools
• Direct the work of an apprentice when needed and explain procedures