Culligan

Sales

• Establish, develop, and maintain positive business and customer relationships
• Meet monthly sales goals and minimum sales standards
• Train to understand the full use and benefits of Culligan products and services
• Assist residential leads and potential customers with a team of Residential Sales Representatives
• Promote long-term relationship-building sales approaches to improve customer satisfaction and retention
• Develop and improve sales-toolbox best practices, including presentation formatting, financial documentation, lead generation methods, and cost modelling
• Correspond with leads and appointments as scheduled
• Attend assigned appointments professionally and with integrity
• Maintain accurate records of sales activities in the relevant database
• Maintain and apply technical information relating to residential Culligan products
• Understand customer needs and present viable solutions
• Accurately represent product capabilities, terms, procedures, and dealership policy
• Deliver effective sales presentations that educate customers about available products and services
• Document installation arrangements, pumps, and related equipment; check electrical and drain requirements
• Take ownership of new customer accounts and follow up to ensure satisfaction and secure referrals
• Maintain the security of customer information
• Participate in promotional activities such as trade shows and exhibits
• Perform other related duties assigned by management

Residential Sales Representative

Technician

• Install, repair, and maintain multiple brands of water treatment systems across the district
• Work closely with the Service Coordinator
• Deliver excellent customer service and build strong professional relationships
• Load and unload the service vehicle
• Perform pre-trip vehicle inspections
• Arrange payments from customers
• Maintain the tool kit and vehicle inventory
• Perform installations and filter changes
• Build equipment according to provided specifications
• Maintain retail, returned, and refurbished units
• Diagnose service issues by phone and on site
• Perform and read water tests to recommend needed equipment services
• Install equipment based on notes, pictures, and specifications

Water Service Technician

• Install, repair, and maintain many brands of water treatment systems across the district
• Work closely with the Service Coordinator
• Deliver excellent customer service and build strong professional relationships
• Load and unload vehicle
• Perform pre-trip vehicle inspections
• Arrange payments from customers
• Maintain tool kit and vehicle inventory
• Perform installations and filter changes
• Build equipment based on provided specifications
• Bill customers according to head-office pricing
• Keep service area clean
• Relay required inventory to Service Coordinator for ordering
• Maintain retail, returned, and refurbished units
• Diagnose service issues over the phone and on site
• Perform and read water tests to recommend needed equipment services
• Install equipment based on provided notes, pictures, and specifications