Cytora

Manager

• Report to the Head of Delivery within the Customer Success Team
• Use stakeholder management experience to support customer engagement and growth
• Manage internal and external resources to ensure successful initial deployments
• Establish appropriate governance and benefit measures for deployments
• Ensure the team follows internal delivery best practices
• Communicate effectively across technical and non-technical boundaries
• Optimize team flow, address issues, and build agile capabilities
• Lead continual planning through product delivery, post-launch support, and benefits realization
• Identify and rectify team-dynamic issues and connect daily work with product vision
• Contribute across product delivery phases with Customer Success and the Product Lead
• Manage a business analyst and a Customer Engineer
• Build close relationships with internal and external stakeholders and ensure continuous engagement

Senior Delivery Manager

Business Analyst

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification
• Support client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user
• Translate client business needs into clear requirements, user stories, and process designs for engineering and product teams
• Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle
• Manage extensive and in depth analytical reporting of product performance using tools such as Thoughtspot
• Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting
• Improve BA practice efficiency through AI by automating repetitive analysis tasks, accelerating documentation, and enhancing insight generation
• Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership, end-to-end scenarios, edge cases, compliance-sensitive flows, and AI output validation
• Collaborate within agile delivery teams to manage priorities, risks, and dependencies
• Monitor live solutions and enhance performance through iteration

Senior Delivery Manager

Associate Business Analyst