DAC Beachcroft

Operations

• Define and deliver the organisation's operational infrastructure and service strategy across cloud, network, security, and on-premises environments
• Manage and optimise Microsoft Azure and hybrid cloud platforms to ensure scalability, resilience, and performance
• Own service operations, including incident management, change control, monitoring, service reporting, and capacity planning
• Establish and manage service level agreements (SLAs) for business-critical systems, ensuring high availability and operational excellence
• Lead infrastructure and operational vendor management, including cloud providers, managed service partners, and technology suppliers
• Drive automation and operational efficiency through Infrastructure as Code (IaC), containerisation, and modern cloud management practices
• Deliver infrastructure cost optimisation initiatives while maintaining service quality and security standards
• Oversee disaster recovery and business continuity arrangements, ensuring regular testing and continuous improvement
• Ensure infrastructure services meet the demands of regulated environments and support future organisational growth
• Build and develop a high-performing infrastructure and service operations team
• Own the infrastructure and service operations function supporting case management, finance, client services, and wider business operations
• Work closely with the CTO and senior stakeholders to develop infrastructure strategy supporting business growth, security, resilience, and cost efficiency

Head of Infrastructure – Service Operations