Claims Advisor, Accident Benefits
Desjardins
Posted: 10/21/2026Claims Advisor – Accident Benefits
Desjardins
Posted: 10/21/2026
Pension & Benefits Advisor
University of Alberta
Posted: 10/9/2026Claims Advisor, Accident Benefits
DesjardinsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in accident benefit claims handling, ensuring compliance with regulatory obligations and effective communication with clients. Proficient in managing disability claims with a focus on functional recovery and collaboration with medical and legal professionals.
Highest-signal resume keywords
Accident Benefits Claim HandlingStatutory Accident Benefits ScheduleCIP DesignationMedical and Legal TerminologyDisability Management Principles
About the role
Key responsibilities & impact- Investigate, evaluate and negotiate accident benefit claims of moderate to high complexity
- Ensure compliance with regulatory and contractual obligations and DGIG best practices
- Maintain clear and timely communication with clients, provide claim-status updates, address inquiries and guide clients through the claims process
- Manage disability claims with a focus on functional recovery and return to work
- Identify and resolve complex or sensitive issues, supporting fair outcomes and client well-being
- Collaborate with medical professionals, legal representatives, rehabilitation providers and other internal and external stakeholders
- Apply accurate reserving practices
- Ensure timely issuance of claim payments according to company standards and best practices
- Establish and maintain relationships with members and clients
Requirements
What you’ll need- Bachelor's degree in a related field
- A minimum of three years of relevant experience in accident benefits claim handling
- Other combinations of qualifications and relevant experience may be considered
- Intermediate experience managing medical and disability files within the constraints of the Statutory Accident Benefits Schedule with a focus on functional recovery and return to work
- CIP designation or enrolled in the program
- Advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
- Advanced knowledge of regulatory and contractual obligations (Statutory Accident Benefits Schedule)
- Advanced knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principles
- Action oriented, Business insight, Complexity, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learning, Tech savvy
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accident Benefit Claims InvestigationClaims NegotiationRegulatory ComplianceReserving PracticesDisability Claims Management
Soft Skills
Interpersonal SavvyCustomer FocusDecision QualityAction OrientedNimble Learning
Certifications & Qualifications
CIP Designation
Industry Keywords
Functional RecoveryVocational RehabilitationClaim PaymentsStakeholder CollaborationClient Well-Being