Demonstrates expertise in building and maintaining client relationships, providing personalized solutions, and ensuring client satisfaction in the residential building sector. Proficient in analyzing client needs and promoting specialized products and services while driving results and continuous improvement.

Highest-signal resume keywords

Client Relationship ManagementPersonalized Solutions DevelopmentBilingual Communication (French and English)Customer Satisfaction AssuranceOperational Risk Identification

About the role

Key responsibilities & impact

Prospect for, solicit and build lasting business relationships with members and clients
Help sell products and services and provide services related to the sale, purchase and renovation of residential buildings
Develop and maintain business relationships with members and clients in the sector
Handle unusual or special client requests and promote and sell specialized products and services
Ensure client satisfaction and service quality in accordance with organizational standards and procedures
Analyze clients’ needs, develop and implement personalized solutions, and propose integrated service offers
Assist current and potential clients, represent the organization and provide upstream support for selling their properties
Establish advisory relationships and support client retention
Advise members and clients on specialized products and services, including handling requests, taking photos, analyzing issues, researching solutions and making recommendations
Identify gaps and opportunities and make recommendations
Propose personalized solutions to members and clients
Help identify operational risks and opportunities for continuous improvement
Stay current on standards, products, tools and services in the field

Requirements

What you’ll need

College diploma in a related field
A minimum of two years of relevant experience
Other combinations of qualifications and relevant experience may be considered
Knowledge of French is required
Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients
Action oriented
Customer Focus
Differences
Drive results
Interpersonal Savvy
Nimble learning

Benefits

Comp & perks

Competitive salary and annual bonus
4 weeks of flexible vacation starting in the first year
Defined benefit pension plan that provides predictable, stable income throughout retirement
Group insurance including telemedicine
Reimbursement of health and wellness expenses and telework equipment

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Residential Building KnowledgeSales TechniquesNeeds AnalysisSolution ImplementationClient Advisory Services

Soft Skills

Action OrientedCustomer FocusInterpersonal SavvyNimble LearningDrive Results

Certifications & Qualifications

College Diploma in Related Field

Industry Keywords

Business RelationshipsClient RetentionService QualityOperational ImprovementSpecialized Products