Auto Complex Claims Advisor II
TD
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Posted: 10/15/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex automobile property damage claims, including liability assessment, negotiation, and regulatory compliance. Proven ability to maintain detailed documentation and provide exceptional customer service while managing competing priorities.
Highest-signal resume keywords
Automobile Claims HandlingLiability AssessmentNegotiation SkillsAnalytical SkillsRegulatory Compliance
About the role
Key responsibilities & impact- Manage complex automobile property damage claims end-to-end, including third-party property damage, total losses, specialty vehicles, and multi-exposure losses
- Investigate and assess liability, damages, indemnity exposure, and settlement strategy
- Negotiate claim settlements and total loss resolutions within established authority levels
- Establish and maintain appropriate reserves throughout the life of the claim
- Maintain accurate, detailed, and defensible claim documentation
- Manage a diverse portfolio of complex claims while meeting quality and service expectations
- Provide timely updates and guidance throughout the claims process
- Manage sensitive customer concerns and escalations
- Gather and assess information from multiple sources to support claim decisions
- Apply policy and coverage knowledge to evaluate entitlement and explain claim outcomes
- Identify risk, coverage concerns, fraud indicators, and escalation points
- Handle claims in accordance with regulatory and risk management standards
- Partner with legal counsel, vendors, appraisers, repair facilities, and internal stakeholders to achieve timely claim resolution
- Collaborate with leadership and technical specialists on complex or high-risk files
- Support knowledge sharing and contribute to a positive, accountable team environment
- Participate in training, coaching, and cross-functional development opportunities
- Contribute to process improvements that enhance claim quality and customer experience
Requirements
What you’ll need- 3-5+ years of automobile claims handling experience
- Strong knowledge of auto claims, liability assessment, and settlement practices
- Proven ability to manage complex claims and make sound decisions
- Strong analytical, investigative, negotiation, and communication skills
- Ability to manage competing priorities while maintaining quality and attention to detail
- Post-secondary education and/or CIP designation is considered an asset
- Subject to provincial regulation for employment purposes
- Must meet applicable provincial or territorial regulations and requirements
Benefits
Comp & perks- Base salary
- Health and well-being benefits
- Savings and retirement programs
- Paid time off
- Banking benefits and discounts
- Career development
- Reward and recognition programs
- Regular development conversations
- Training programs
- Online learning platform
- Mentoring programs
- Training and onboarding sessions
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims ManagementTotal Loss ResolutionIndemnity Exposure AssessmentSettlement StrategyRisk IdentificationFraud DetectionPolicy KnowledgeDocumentation AccuracyProcess ImprovementCustomer Experience Enhancement
Soft Skills
Communication SkillsInvestigative SkillsAttention to DetailTeam CollaborationCustomer Concern Management
Certifications & Qualifications
CIP Designation
Industry Keywords
Automobile Property DamageThird-Party Property DamageMulti-Exposure LossesRegulatory StandardsClaims Documentation