Dexerto

Customer Success Manager

• Own the end-to-end post-sales publisher journey from sales handoff through onboarding, launch, performance, retention, and expansion
• Lead publisher onboarding and integrations by gathering technical inputs and coordinating Yield, Ad Ops, Solutions, Engineering, and Product teams
• Monitor publisher performance across monetization metrics
• Identify opportunities to improve revenue, efficiency, and supply quality
• Drive post-sales growth across additional products, features, formats, and integrations
• Own issue management and escalation, including response expectations, root causes, and remediation
• Build and evolve Publisher Success playbooks, service levels, QBR structure, escalation paths, and partner health tracking
• Collaborate with Finance, Legal, and Rev Ops on invoicing, payments, contracts, and compliance
• Advocate for publishers internally and synthesize feedback into prioritized product and process improvements

Publisher Success Manager

Business Development Rep

• Identify and develop new commercial opportunities across media, entertainment, digital culture and adjacent sectors
• Build relationships with prospective brands, agencies and commercial partners
• Create personalised, relevant and creative approaches to engage prospective clients and senior decision-makers
• Build and maintain a strong, well-qualified pipeline of contacts and commercial opportunities
• Monitor developments across entertainment, social media, creators, gaming, technology, advertising and youth culture to identify emerging opportunities
• Build credible and long-term relationships with agencies, brands and partners
• Represent Dexerto confidently, with a strong understanding of its audience, content, platforms and commercial proposition
• Understand prospective clients’ objectives and identify where Dexerto’s audience, content, creator network and creative capabilities can provide value
• Collaborate with global teams across sales, integrated marketing, creative, content, media planning and commercial strategy
• Help turn conversations, relationships and cultural opportunities into meaningful revenue for Dexerto

Publisher Success Manager

Business Development Representative