DigiKey

Compliance

• Develop and maintain standard reports for benefit, wellness, and leave of absence programs
• Participate in new vendor implementations
• Assist the Workday HRIS team with configuration, documentation, maintenance, and vendor integrations
• Interpret census data and evaluate its accuracy
• Support annual renewals and vendor implementations by monitoring compliance, identifying bid differences, and maintaining internal client databases
• Liaise with benefit vendors and carriers regarding eligibility, participation, coverage, data transfers, and compliance
• Maintain client access to external online portals
• Confer with internal clients, consultants, attorneys, third-party administrators, benefit record keepers, and carriers to exchange necessary data
• Manage health, welfare, and retirement plan compliance, including reporting, filings, audits, Form 5500, ERISA, COBRA, HIPAA, and other regulatory requirements
• Manage Affordable Care Act compliance, reporting, and data review/sign-off
• Participate in annual audits and complete nondiscrimination testing for group health and 401(k) plans
• Respond to regulatory filing information requests
• Support Open Enrollment, including benefits configuration, testing, plan document review, and employee enrollment
• Evaluate practices, improve efficiency, innovate, and use data to build business cases
• Execute business plans, contribute to functional strategy, and develop and execute accurate, consistent business processes
• Perform other assigned duties and reallocate efforts as business needs require

Senior Benefits Analyst – Compliance Partner

Affiliate Manager

• Administer employee benefit plans including medical, dental, vision, life and AD&D, disability and 401(k) plans
• Ensure accurate continuation, termination and application of benefits for active employees, employees on leave or accommodations, and terminated employees
• Administer employee wellness programs across financial, mental, physical and social wellbeing pillars
• Provide oversight and chair the employee wellness committee
• Consult on complex leave and accommodation cases and develop equitable, compliant resolution recommendations
• Monitor changes to state and federal employee benefit and time-away laws and regulations
• Manage vendor performance, service-level agreements, customer service, client support and program utilization
• Work with benefits brokers in the United States and United Kingdom
• Maintain accurate work-process and practice documentation with internal and external stakeholders
• Monitor and report engagement in benefit and leave plans and analyze utilization and outcomes
• Lead special and cross-functional project teams and recommend solutions for assigned programs
• Collaborate with the Total Rewards Team on health and wellness programs and plan designs
• Perform advanced administrative and project-management work
• Respond professionally to inquiries and complaints with timely, equitable resolutions
• Contribute to annual open enrollment, including enrollment-guide updates, employee information sessions and HRIS testing

Senior Benefits Partner

Manager

• Develop and manage customer lifecycle strategies across onboarding, engagement, first-to-second purchase, retention, reactivation, and win-back
• Maintain a lifecycle roadmap prioritizing customer needs and opportunities to increase revenue, repeat purchase, digital adoption, retention, and customer lifetime value
• Identify lifecycle gaps and opportunities and recommend programs to improve customer progression and engagement
• Lead development and optimization of coordinated lifecycle programs across marketing and customer touchpoints
• Define actionable customer audiences using lifecycle, account, engagement, digital behavior, purchase history, product interest, and value indicators
• Partner with Analytics, Data, and MarTech teams to validate audience definitions, data availability, and activation requirements
• Design differentiated journeys for prospects, purchasers, active, at-risk, and lapsed customers
• Apply behavioral triggers, progressive profiling, personalization, and testing to improve journey relevance and performance
• Use customer, behavioral, transactional, and campaign data to identify opportunities, friction points, and risks
• Define program objectives, KPIs, baselines, targets, and reporting requirements
• Evaluate lifecycle movement, repeat purchase, retention, reactivation, digital engagement, and customer value
• Develop test-and-learn plans and translate results into optimization recommendations
• Communicate customer insights, program performance, risks, and recommended actions to stakeholders
• Lead cross-functional lifecycle initiatives with clear goals, roles, timelines, dependencies, and success measures
• Build alignment with marketing channels and eCommerce, analytics, data, MarTech, sales, and customer support partners
• Facilitate lifecycle planning, journey mapping, and performance review discussions
• Document journey requirements, audience logic, KPI definitions, testing results, and optimization decisions
• Ensure lifecycle programs follow consent, privacy, accessibility, brand, and data-governance requirements
• Drive improvements in lifecycle progression, repeat purchase, retention, reactivation, journey performance, revenue growth, and customer lifetime value

Senior Benefits Analyst – Compliance Partner

Senior Benefits Partner

Customer Lifecycle Manager