Digisap Solutions

Head of Department

• Define and lead the information systems roadmap, aligned with the technical strategy and business priorities
• Manage the IS budget, optimize resources, and present recommendations and trade-offs to the Technical Director
• Assess the existing environment and propose areas for improvement
• Establish performance indicators and management dashboards
• Monitor technological developments and ensure systems accreditation and approval
• Lead IS projects, including tool deployments, migrations, upgrades, and compliance initiatives
• Oversee the implementation and evolution of security, network, infrastructure, and systems solutions
• Draft specifications and monitor costs, timelines, and risks
• Manage the IT asset portfolio, licenses, and renewal lifecycle
• Deploy and maintain the information security policy
• Work with business teams to integrate security into application projects
• Manage security incidents and coordinate corrective actions
• Contribute to the drafting and updating of business continuity and disaster recovery plans (BCP/DRP)
• Lead security awareness initiatives for users
• Ensure GDPR compliance
• Provide Level 1 to Level 3 support, handling incidents and service requests
• Manage employee onboarding and offboarding, including accounts, equipment, and access rights
• Document procedures and train users
• Serve as the primary point of contact for information systems, reporting to the Technical Director

Deputy Head of Information Systems

Customer Success Manager

• Deploy and optimize CRM campaigns (email, SMS, notifications) across the entire customer lifecycle
• Refine audience segmentation and message personalization
• Implement the customer communications plan for both professional and individual customers
• Produce content (newsletters, guides, videos) and manage vendors through creative briefs
• Engage the customer community and showcase customer testimonials and case studies
• Develop referral and customer ambassador programs
• Organize customer events, webinars, and workshops, from promotion through satisfaction assessment
• Drive adoption of new services and track action performance through reporting and improvement recommendations
• Supervise and train a work-study student

Deputy Head of Information Systems

Customer Marketing & CRM Manager