DISCO

Customer Success Manager

• Lead DISCO's Customer Success organization and set its strategy, programs, standards, and operating cadence
• Manage the Customer Success leadership team and broader CSM organization through them
• Oversee account planning, performance management, and professional development
• Own the enablement function, including client training, playbooks, and adoption programs
• Build and scale programs that drive client value realization, strategic product adoption, and consumption growth
• Own frameworks, playbooks, execution standards, KPIs, priorities, resourcing decisions, and performance management
• Lead the Client Advisory Board in partnership with Marketing and Product
• Set and execute the Customer Success technology and AI strategy, including measurable ROI and adoption standards
• Evolve client-facing enablement programs and training strategies for DISCO products and AI features
• Represent Customer Success in go-to-market initiatives across Marketing, Sales, Product, and Professional Services
• Partner strategically in cross-functional planning and decision-making to incorporate client context and the CS perspective
• Report consistently to executive leadership

Vice President, Customer Success – Enablement

Revenue Operations

• Own the revenue number, including sales targets, pipeline creation, forecasting, and consistent attainment
• Lead, coach, and manage the global sales team, ensuring clear expectations, support, and accountability
• Lead, coach, and evolve the RevOps function, including reporting, forecasting, CRM data, and revenue-performance visibility
• Build and maintain a practical GTM strategy across Enterprise, SMB, partnerships, and expansion opportunities
• Personally manage strategic opportunities and lead or close enterprise and high-priority deals
• Improve the sales process to make it clear, consistent, measurable, and repeatable
• Drive pipeline discipline, forecasting accuracy, deal inspection, and sales performance reviews
• Improve conversion, velocity, win rates, and revenue outcomes
• Partner with Marketing on lead generation, messaging, campaign follow-up, outbound motions, and sales enablement
• Work with Customer Success and Product on customer needs, market feedback, churn risks, expansion opportunities, and product positioning
• Support key opportunities and lead enterprise or strategic deals requiring senior input
• Use AI and automation to improve Sales and RevOps efficiency and effectiveness
• Review and improve sales tooling, CRM hygiene, dashboards, reporting, and operating rhythms
• Build sales playbooks, materials, training, and coaching rhythms
• Help shape sales-team structure, hiring plans, compensation design, territory planning, and market expansion decisions
• Provide data-informed updates to the executive team on performance, risks, opportunities, and priorities

VP Sales – RevOps, Music Industry

Full-stack Engineer

• Implement secure, usable, scalable features that meet customer needs
• Lead the synthesis of product ideas and business requirements into deliverable software
• Ensure application security and assist with information security compliance initiatives
• Lead incident response in a production environment
• Cover on-call rotation on a shared roster
• Champion initiatives to address technical debt and improve development processes
• Ensure the team delivers clean, scalable code with effective tests
• Review and constructively critique pull requests
• Influence the engineering team to adopt best practices and design scalable applications
• Support teammates through mentoring, coaching and collaborative learning
• Lead the design and implementation of robust and scalable software features
• Build performant and secure APIs
• Contribute to the architecture, design and technology stack of DISCO's application

Senior Full Stack Engineer

Sales

• Drive revenue growth in the legal technology industry, specifically within the eDiscovery and SaaS space
• Manage an assigned territory and develop it to full revenue potential
• Develop and execute strategic sales plans to achieve or exceed annual revenue targets
• Track sales progress and adjust tactics as needed
• Identify potential new accounts within the assigned territory
• Initiate contact with potential clients and convert leads into sales
• Grow the number of active accounts and revenue within the territory each year
• Manage existing accounts and create account plans to maximize revenue and customer satisfaction
• Upsell and cross-sell additional DISCO products and services
• Enter customer data, sales data, and activities into the CRM system
• Maintain organized records of sales progress and account details
• Submit timely forecasts and sales reports

Vice President, Customer Success – Enablement

VP Sales – RevOps, Music Industry

Senior Full Stack Engineer

Regional Sales Executive