Discovery Behavioral Health

Clinical Coordinator

• Coordinate admissions with the admissions department and facility
• Support patients and their support systems through onsite assessments and admission
• Schedule admission times, tours, assessments, and coordinate the intake process
• Oversee patient intake, complete initial assessments, paperwork, and send information to the home office
• Guide patients through pre-admission medical standard procedures as needed
• Provide preliminary diagnoses and communicate them to assigned therapists and registered dietitians
• Support patients and support systems during their first week and conduct check-in calls
• Contact referring and outpatient treatment team members upon admission when releases are available
• Conduct in-person pre-admission assessments and recommend level of care based on APA Guidelines and Discovery admissions criteria
• Conduct program tours
• Facilitate groups and provide meal support
• Help manage the milieu and oversee patient activities and interactions
• Educate patients about admission processes and treatment; review patient rights and expectations
• Maintain confidentiality of outpatient programming and related activities
• Travel to other facilities for training or assistance when needed
• Support local programs as requested by leadership

Dietitian

• Consult collaboratively with the Director of Dietary Services and treatment team to ensure high standards of nutrition and dietary services
• Conduct dietary intake within one business day of admission and collect client weight and height
• Calculate BMI/IBW and document results in client charts
• Establish therapeutic relationships with clients upon admission
• Conduct initial, weekly, and discharge client sessions
• Complete daily written documentation and chart client progress against treatment-plan goals
• Meet with each program client weekly and implement individualized dietary meal plans
• Identify weekly treatment goals and communicate client needs to the treatment team
• Co-facilitate therapeutic family meals
• Facilitate weekly nutrition groups for adult and adolescent clients
• Implement a dietary treatment plan within one week of admission
• Adjust individualized meal plans based on weekly weights
• Communicate with referring/outpatient dietitians, physicians, psychiatrists, and family members
• Oversee Facility Coordinator and Diet Technician responsibilities related to kitchen management and emergency food
• Supervise Diet Technicians when applicable
• Represent Center for Discovery at educational, marketing, conference, and speaking events

Registered Dietitian – Hybrid Remote/On-site

General

• Drive referral growth for Discovery Behavioral Health's virtual outpatient service line
• Build pipeline beyond existing referral streams and established provider partnerships
• Track telehealth and virtual behavioral healthcare trends and provide creative growth direction
• Expand access for clients facing geographic, scheduling, or in-person treatment barriers
• Build trust with referral sources in underserved and rural markets
• Develop and execute account plans and market-entry strategies
• Research referral source organizations, market pressures, and competitive positioning within telehealth
• Identify and evaluate new business opportunities
• Prepare monthly, quarterly, and annual performance reports and forecasts
• Identify and cultivate referral sources suited to virtual care
• Maintain communication with referral accounts and propose solutions
• Serve as liaison between referral sources and internal virtual clinical and admissions teams
• Partner with senior staff on strategic virtual outpatient growth initiatives
• Become a subject-matter expert on the virtual outpatient service line, eligibility criteria, and populations served
• Contribute to internal consultative sessions improving the virtual client experience
• Track referral, admission, and census metrics in CRM

Outpatient Outreach Specialist

• Coordinate admissions with the admissions department and facility
• Schedule admission times, tours, assessments, and coordinate the intake process
• Oversee patient intake, complete initial assessments, paperwork, and send information to the home office
• Guide patients through the pre-admission medical standard procedure as needed
• Provide preliminary diagnoses and communicate them to the assigned therapist and registered dietitian
• Support patients and support systems during the first week and conduct check-in calls
• Contact referring and outpatient treatment teams upon admission when releases are available
• Conduct in-person pre-admission assessments and recommend level of care based on APA Guidelines and Discovery admissions criteria
• Conduct program tours
• Facilitate groups and provide meal support
• Help manage the milieu and oversee patient activities and interactions
• Educate patients on admission processes and treatment needs; review patient rights and expectations
• Maintain confidentiality of outpatient programming and related activities
• Travel to other facilities for training or assistance when needed
• Perform other tasks and responsibilities requested by leadership

Clinical Coordinator – Facility

Counselor

• Educate patients on financial obligations, including co-insurance, deductibles, and fees for various care levels
• Review verification of benefits and patient responsibilities, addressing billing and fee inquiries
• Track and manage recurring patient payments, issuing invoices and receipts
• Maintain payment schedules and follow up on outstanding balances and authorized services
• Follow up on declined transactions and resolve payment issues with patients
• Prepare and process financial paperwork for new admissions and ongoing care programs
• Scan, upload, and maintain financial records in KIPU/EHR systems
• Provide financial documentation to third-party vendors
• Collaborate with billing and internal teams to resolve billing issues and update accounts
• Maintain metrics and patient financial data in Salesforce, KIPU, and other systems
• Ensure compliance with financial policies and procedures
• Support patients with financial inquiries, payment plans, and adjustments

Clinical Coordinator

Registered Dietitian – Hybrid Remote/On-site

Outpatient Outreach Specialist

Clinical Coordinator – Facility

Financial Counselor