Business Support Assistant
DSV - Global Transport and Logistics
Posted: 10/22/2026Business Support Assistant
DSV - Global Transport and Logistics
Posted: 10/22/2026Business Support Assistant
DSV - Global Transport and LogisticsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing spot quotations, rate cards, and commercial reporting while ensuring compliance with quality, health, safety, and environmental objectives. Proficient in data analysis and customer service, with a strong ability to collaborate across teams and adapt to evolving business needs.
Highest-signal resume keywords
Spot Quotation ManagementData Analysis and ReportingUnderstanding of IncotermsMicrosoft Office ProficiencyCustomer Service Orientation
About the role
Key responsibilities & impact- Create and manage spot quotation requests
- Maintain rate cards and Market Rate Sheets (MRS)
- Handle spot quotation-related correspondence
- Support Global Account Managers and Directors with awarded shipments
- Prepare and submit customer-facing commercial reports
- Analyze spot quotations, rate cards, and MRS activities
- Assist with identifying and resolving invoice discrepancies
- Respond promptly and accurately to internal and customer inquiries
- Report process irregularities and escalate issues when necessary
- Suggest and participate in process improvement initiatives
- Meet or exceed SLA and KPI targets for quality, turnaround time, productivity, and utilization
- Collaborate with the Supervisor or Manager to support team KPIs
- Follow Team Leader instructions, company procedures, regulations, and QHSE policies
- Support quality, health, safety, and environmental objectives
- Perform other tasks assigned by the superior
Requirements
What you’ll need- Graduate of a 4-year course, preferably in a business-related field or customs studies
- Background in freight forwarding or logistics is an advantage
- Experience with various Transport Management Systems is an advantage but not required
- Exposure to sales and commercial activities in the logistics sector is advantageous
- Understanding of Incoterms and their application to international shipments is essential
- Ability to handle and prioritize multiple tasks efficiently
- Proficient in Microsoft Office, particularly Outlook and Excel, with intermediate to advanced skills for data analysis, reporting, and communication
- Comfortable navigating web-based applications and using online resources
- Ability to quickly grasp new concepts and maintain focus under pressure
- Resilience and effective deadline management
- Meticulous, accurate, and reliable work ethic
- Strong teamwork and interpersonal skills
- Customer service orientation
- Ability to collaborate across GBS and local teams
- Flexibility to adapt to different teams or operational hours as business needs evolve
Benefits
Comp & perks- Personal growth aligned with DSV’s performance review process
- Opportunity to contribute to process improvement initiatives
- Career growth opportunities
- Supportive team environment
- Global work environment with colleagues in over 90 countries
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Spot Quotation ManagementData AnalysisCommercial ReportingInvoice Discrepancy ResolutionTransport Management SystemsUnderstanding of IncotermsRate Card MaintenanceMarket Rate Sheets ManagementProcess Improvement InitiativesSLA and KPI Target Achievement
Soft Skills
TeamworkInterpersonal SkillsDeadline ManagementFlexibilityResilience
Tools & Technologies
Microsoft OfficeOutlookExcelWeb-Based Applications
Industry Keywords
Freight ForwardingLogisticsSales and Commercial ActivitiesQuality, Health, Safety, and Environmental Objectives