Business Support Assistant
DSV - Global Transport and Logistics
Posted: 10/22/2026Business Support Assistant
DSV - Global Transport and Logistics
Posted: 10/22/2026Business Support Assistant
DSV - Global Transport and LogisticsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in freight-forwarding and logistics, with strong capabilities in managing client communications and ensuring compliance with operational standards. Proficient in utilizing transport management systems and MS Office applications to enhance process efficiency and accuracy.
Highest-signal resume keywords
Freight-Forwarding KnowledgeTransport Management SystemsMS Office ProficiencyProcess Improvement InitiativesClient Communication Management
About the role
Key responsibilities & impact- Create bookings and convert shipments into CW1
- Create shipments based on specific client requirements
- Manage the client shared mailbox
- Update missing information necessary for specific tasks and escalate noncompliance when necessary
- Monitor mailbox and other input data sources for booking creation requests, shipment updates, and data revisions
- Advise on discrepancies in shipment information, especially those that cannot be resolved internally
- Respond to related queries
- Report irregularities according to SOP and Global KPI, with proper escalation when necessary
- Promote and initiate process improvements
- Participate in projects that may improve process efficiency
- Meet and/or exceed expectations defined in the SLA
- Prepare daily and weekly volume reports
- Ensure accuracy of work outputs
- Participate in team huddles and stakeholder meetings
- Actualize team weekly health check reports when needed
- Work under the direction of a Team Leader
Requirements
What you’ll need- Freight-forwarding / logistics education is an advantage
- Knowledge of different transport management systems is an advantage
- Good know-how in MS Office, especially Outlook and Excel at intermediate to advanced level
- Good know-how in web-based applications / Internet
- Quick comprehension and great focus at work
- Resilience and ability to prioritize and meet deadlines
- Accurate and reliable
- Ability to work in a team
- Good interpersonal skills
- Open and flexible in meeting customer demands / service attitude
- Able to cooperate with various units in DSV (ISSC and Local Teams)
Benefits
Comp & perks- Career growth and development opportunities
- Opportunity to work for a global leader in transport and logistics
- Ownership, autonomy, and ability to make impactful decisions
- Collaborative team environment
- Transparent communication and collaboration culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Booking CreationShipment ManagementData RevisionVolume ReportingSOP Compliance
Soft Skills
Interpersonal SkillsTeam CollaborationResilienceService AttitudeAttention to Detail
Tools & Technologies
CW1Web-Based ApplicationsOutlookExcel
Industry Keywords
LogisticsFreight-ForwardingProcess EfficiencySLA ManagementKPI Reporting