Customer Service Supervisor
DSV - Global Transport and Logistics
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Supervisor
DSV - Global Transport and LogisticsPosted 10/21/2026full-timeRidgeville • South Carolina • United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in supervising and developing a customer service team while ensuring adherence to company policies and improving operational efficiency. Proficient in analyzing performance metrics and implementing strategies to enhance customer satisfaction and team productivity.
Highest-signal resume keywords
Customer Service SupervisionInterpersonal SkillsAnalytical SkillsPerformance ManagementDatabase Management
About the role
Key responsibilities & impact- Supervise and develop customer service agents, specialists, and coordinators
- Develop, motivate, and supervise a world-class customer service team
- Answer questions about services
- Enter information into computer systems to compile work-volume statistics and maintain customer service request and complaint records
- Handle customer complaints according to client protocols and SOPs; audit, research, report, and resolve customer service issues
- Maintain databases regarding call volumes and staffing
- Suggest staffing changes based on day of week, industry trends, anticipated events, and PBX data
- Monitor agent productivity and generate reports
- Monitor ACD data and help reduce customer hold times
- Monitor calls for employee demeanor, technical accuracy, and conformity to company policies and standards
- Check departmental work accuracy and provide performance feedback and coaching
- Determine work procedures, prepare work schedules, and expedite workflow
- Study and standardize procedures to improve department efficiency
- Ensure a safe working environment through safety programs and procedures
- Select and place staff, ensure job training, define assignments, and manage performance
- Provide guidance to employees and administer company policies affecting subordinate employees
- Recommend changes to unit or sub-unit policies
- Frequently interact with subordinates, outside customers, and functional peer groups at various management levels
Requirements
What you’ll need- Must be able to pass any federal/state/local government, airport, or company-required background checks, clearances, and/or drug and alcohol tests
- Exceptional interpersonal and analytical skills required
- Bachelor’s degree or equivalent strongly preferred
- Generally prefer 0-2 years of related supervisory experience
- Ability to perform all essential functions with or without a reasonable accommodation
Benefits
Comp & perks- Benefits offerings, including eligibility, coverage options, and plan details, available through the DSV Benefits Showcase
- Benefits, programs, and eligibility may vary by location and division
- Reasonable accommodation while seeking employment, if required
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Work-Volume Statistics CompilationCustomer Complaint ResolutionStaffing RecommendationsACD Data MonitoringWorkflow Management
Soft Skills
MotivationCoachingGuidanceCommunication
Tools & Technologies
Computer SystemsDatabases
Industry Keywords
SOPsSafety ProgramsPerformance FeedbackCall Volume MonitoringCustomer Hold Time Reduction