Demonstrates expertise in international freight forwarding operations and customer service processes, with a strong focus on team leadership, performance monitoring, and adherence to compliance requirements. Proven ability to foster a collaborative team culture while supporting departmental KPIs and implementing effective service delivery improvements.

Highest-signal resume keywords

International Freight Forwarding ExperienceTeam LeadershipKPI MonitoringMyDSV ProficiencyOperational Compliance

About the role

Key responsibilities & impact

Provide daily guidance and support to the customer experience team, including workflow and task allocation
Act as the first point of escalation for internal team issues and operational challenges
Support onboarding and training of new team members
Foster a collaborative and high-performance team culture
Assist the Customer Experience Manager with performance monitoring and feedback
Monitor daily service delivery against KPIs and customer expectations
Coordinate with operations, sales, customs, and other internal departments to resolve service issues
Ensure adherence to standard operating procedures and compliance requirements
Support implementation of new processes and systems, including MyDSV
Ensure timely and accurate handling of customer inquiries, bookings, and escalations
Promote a customer-first mindset and consistent, high-quality service across customer touchpoints
Identify service gaps and recommend improvements
Support the Customer Experience Manager in achieving departmental KPIs and act as a bridge between team members and management

Requirements

What you’ll need

Minimum 4–6 years’ experience in international freight forwarding or customer service
Minimum 1–2 years in a team leadership or senior coordinator role
Strong understanding of freight forwarding operations and customer service processes
Experience with MyDSV or similar freight management systems preferred
Ability to support departmental KPIs, service delivery, team performance, and operational compliance

Benefits

Comp & perks

Global employment with DSV, a transport and logistics company operating in over 90 countries
Career growth opportunities in a forward-thinking company
Collaborative and inclusive work environment
Exposure to digitalisation, innovation, and logistics operations
Diverse and multicultural workplace

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Freight Forwarding OperationsCustomer Service ProcessesPerformance MonitoringTask AllocationService Delivery Improvement

Soft Skills

Team CollaborationProblem SolvingCustomer-Focused MindsetTraining and OnboardingCommunication

Tools & Technologies

MyDSVFreight Management Systems

Industry Keywords

Customer ExperienceService DeliveryStandard Operating ProceduresCompliance RequirementsOperational Challenges