Easol

Engineer

• Partner with Sales on complex enterprise deals by joining discovery calls, scoping requirements and helping build the commercial case
• Run technical discovery with prospects to identify complex requirements, assess platform fit and surface integration needs
• Design and deliver solution narratives and product demonstrations tailored to prospects’ operational setups and commercial goals
• Own end-to-end technical delivery for enterprise creators from scoping through go-live
• Map creator teams’ existing systems and define integrations with Easol
• Build and configure integrations and workflows on Easol’s open API and app framework
• Scope larger work for agency partners or the engineering team
• Coordinate delivery across agency partners and internal engineering, managing scope, quality and timelines
• Work with Engineering to extend the API for enterprise needs
• Visit creator teams on site for project kickoffs, build reviews and go-live
• Hand over to Customer Success with documentation once creators are live and self-sufficient
• Maintain deep knowledge of Easol’s platform, configuration options, integration points and roadmap
• Feed prospect and creator insights to Product
• Identify commercial opportunities such as revenue optimisation, conversion uplift and operational efficiency
• Provide technical input and solution design for enterprise RFPs
• Write documentation and playbooks for Customer Success and Sales
• Test new features with Product and provide feedback
• Report to the Director of Solutions and collaborate with Customer Success, Product, Engineering and Sales

Explore Forward Deployed Engineer at Easol. Review requirements and application details.

Forward Deployed Engineer

Product Marketing

• Own Easol's UK Music go-to-market strategy, annual and quarterly plans, targets and priorities
• Deliver UK new business revenue and define the market focus
• Build and maintain the UK total addressable market across festivals, promoters, destination events, club brands, tours and venues
• Define the ideal customer profile, tier accounts, design territories and account assignments, and set coverage across enterprise, mid-market and SME
• Hire, lead, coach and develop Account Executives; set standards and manage performance
• Define UK KPIs and operating cadence with RevOps, including pipeline coverage, conversion, velocity, win rate and forecast accuracy
• Personally lead or support complex, multi-stakeholder opportunities and build senior industry relationships
• Travel across the UK and occasionally Europe to meet creators and prospects, attend festival sites and represent Easol at industry events
• Embed AI and modern sales tools into account research, outreach planning, meeting preparation and CRM accuracy
• Partner with Marketing, Customer Success, Finance and Product on demand generation, handovers, expansion, deal structures and market feedback
• Collaborate with the global Music team in North America and Europe on playbooks, cross-regional accounts and shared learning

Explore Director, Music GTM at Easol. Review requirements and application details.

Director, Music GTM

Customer Success Manager

• Own a defined portfolio of Easol creators as their primary point of contact, accountable for experience, success and retention
• Own implementations for creators below $15k, guiding setup, configuration and launch
• Provide day-to-day platform support for bookings, product setup, ticketing, websites, reporting and other platform areas
• Guide creators on effective platform usage through feature guidance, setup recommendations and best-practice advice
• Identify retention risks, understand cancellation reasons and proactively prevent avoidable churn
• Investigate complex issues, reproduce bugs and coordinate escalations with Product and Engineering
• Support launches and key trading moments, including site and booking-journey QA, package and accommodation setup, and pre-launch readiness
• Provide finance and billing support for payout queries, statements, reconciliation, invoices, subscriptions and refunds
• Build trusted creator relationships using empathy, commercial awareness and platform expertise
• Identify portfolio opportunities and risks and surface insights to Customer Success
• Maintain expertise in Easol platform releases, functionality and changes
• Collaborate with Customer Success Managers and Event Operations
• Share recurring creator feedback and friction with Product, Engineering and Customer Success
• Deliver against Customer Success and Support KPIs
• Improve tooling, adopt AI and automate repetitive workflows to increase efficiency and scalability

Explore Support CSM – Maternity Cover at Easol. Review requirements and application details.

Open roles

Forward Deployed Engineer

Director, Music GTM

Support CSM – Maternity Cover