Eastern Bank

General

• Conduct due diligence for business and commercial loan requests
• Fulfill testing and QA activities for manual rate changes, insurance administration, and Participation transaction flows
• Track, monitor, and escalate exceptions related to commercial loan administrative programs
• Assist with Commercial loan projects, audits, and research
• Perform control testing
• Perform document quality assurance prior to loan boarding
• Handle complex Participation and Syndication loan originations, ensuring timely and accurate processing and documentation
• Provide Commercial and Business Banking loan documentation expertise for QA activities and/or LaserPro documentation production
• Ensure insurance requirements and coverage are met for applicable collateral or conditions
• Ensure collateral records and tracking are accurately documented
• Ensure loan terms and conditions are satisfied prior to disbursement
• Support collaborative workflow and production management as a cross-trained team member
• Maintain strong quality control and regulatory adherence

Commercial Production Specialist II

Administration

• Independently handle large, complex, and/or high-volume commercial banking accounts
• Support the lending team through due diligence and completion of commercial loan documentation and closing processes
• Satisfy approval conditions before preparing commercial loan documentation
• Review attorney-prepared documents for adherence to loan approval requirements
• Control disbursement of new loan proceeds
• Monitor and enforce post-closing exception items
• Work with customers and attorneys to manage loan closings
• Serve as primary contact with Loan Production Group and Loan Operations for new loans, renewals, extensions, and modifications
• Interact with customers, attorneys, CPAs, and other lending institutions to resolve problems and obtain required documentation
• Manage assigned-loan pipelines in nCino and other secondary sources
• Collect required documentation through third-party providers, including OFAC, Certificates of Existence, and Flood Determination certificates
• Research and resolve issues involving Compliance, Internal Audit, and Credit Risk Review
• Perform loan maintenance, including participation settlements, payment adjustments, payoffs, paydowns, partial releases, and interest-rate changes
• Open and maintain commercial banking deposit accounts and monitor overdrafts
• Research customer delinquencies and aged overdrafts and perform corrective maintenance
• Monitor management reports for renewals, extensions, rate changes, maturities, and documentation exceptions
• Support construction-loan monitoring and advance processing as assigned
• Train Commercial staff and mentor less experienced Commercial Banking Administrators
• Generate nCino management reports and assist with nCino upgrade and product testing

Commercial Production Specialist II

Commercial Banking Administrator III