EBARA Precision Machinery Europe (EPME)

Field Engineer

• Provide on-site field service support for complex CMP capital equipment in a cleanroom environment
• Install, upgrade, repair and maintain CMP systems at customer sites
• Analyze, diagnose and troubleshoot hardware and software issues on CMP semiconductor manufacturing equipment
• Work day and night shifts
• Implement factory-issued hardware and software upgrades
• Read and use technical drawings, electrical schematics and P&ID drawings to resolve complex system issues
• Manage and control spare parts supplied to customers for the CMP Systems business
• Maintain an assigned installation equipment base
• Report weekly to onsite customers and local management on system performance and ongoing activities

Field Service Engineer

General

• Lead and supervise installation and qualification technicians and engineers at the customer site
• Coordinate installation, qualification and warranty-repair activities through handover of fully functional systems
• Plan team schedules, manage time-off requests and address staffing gaps
• Monitor project progress, milestones and team KPIs; recommend corrective actions
• Ensure documentation is accurate, complete and submitted on time
• Respond to customer issues and escalations with Account Team and internal teams
• Oversee team safety and ensure EHS requirements and training are maintained
• Monitor staffing forecasts and support customer discussions about contracted headcount
• Contribute to field-service processes and oversee implementation
• Act as product-level expert for tool-down escalations
• Manage site-level field service budgets, expenses and P&L performance
• Support training and development of direct reports

Field Service Engineer

IQ Site Lead