Customer Service Co-Op
EF Education First Teachers
Posted: 10/22/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Customer Service Co-Op
EF Education First TeachersCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and problem-solving skills while ensuring compliance with Department of State regulations. Capable of managing high volumes of inquiries and tasks efficiently, contributing to a positive customer experience in a cultural exchange program.
Highest-signal resume keywords
Strong Communication SkillsProblem-Solving SkillsCustomer Service ExperienceAttention to DetailAbility to Organize Tasks
About the role
Key responsibilities & impact- Serve as the primary information and problem-solving resource for host families, au pairs, Local Childcare Consultants and colleagues
- Communicate primarily by phone and email
- Ensure program compliance with Department of State regulations
- Ensure host families uphold their financial responsibilities
- Add value to the customer experience by remaining positive and thorough
- Take ownership of inquiry resolution and anticipate future customer needs
- Support the health and vibrancy of the cultural exchange program
Requirements
What you’ll need- Co-op or internship program in partnership with a student’s college or university
- Strong communication skills
- Ability to organize daily tasks efficiently and deliberately
- Motivation to attain weekly, monthly and annual individual and department goals
- Ability to pivot and adapt quickly to new processes
- Ability to collaborate across departments
- Comfortable with numbers and reading spreadsheets
- Ability to manage high volumes of calls, emails and tasks daily
- Strong attention to detail and multitasking skills
- Proficient in working with deadlines
- Excellent written and verbal communication skills
- Problem-solving skills
- Previous customer service experience preferred
Benefits
Comp & perks- Option to work from home on Fridays
- International, energetic community
- Continuous learning
- Fearless innovation and mutual support
- Full-time or part-time work experience for a select period of time
- Insight into every aspect of the organization and future career growth opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Motivation to Attain GoalsAbility to Pivot and AdaptCollaboration Across DepartmentsMultitasking SkillsComfortable with Numbers
Industry Keywords
Program ComplianceCultural Exchange ProgramDepartment of State RegulationsInquiry ResolutionCustomer Experience