Effortless Office

Analyst

• Monitor client environments using RMM, monitoring, and alerting tools
• Respond to afterhours incidents and provide escalation support to Service Delivery Teams
• Handle incoming service requests
• Perform root cause analysis
• Follow defined Knowledge Base (KB) articles and contribute to KB documentation
• Monitor dashboards, alerts, and notifications from RMM, SIEM, backup, and other platforms
• Triage, validate, and respond to system, network, and application alerts
• Respond to incoming service requests, incidents, and changes during afterhours
• Prioritize and process tickets according to SLA, impact, and urgency
• Update ticket notes, status, and resolution steps in AutoTask
• Escalate unresolved issues to Tier 3 or on-call teams as necessary
• Communicate incident impact and timelines to internal stakeholders
• Troubleshoot system performance issues, failed backups, service outages, and connectivity problems
• Work with firewalls, servers, network equipment, and cloud platforms under guidance or KBs
• Execute scripts, tools, and diagnostics as needed for alert resolution
• Update tickets, shift handoff notes, and KB articles with resolution steps and improvements
• Participate in recurring reviews to improve alert accuracy and triage processes

Explore IT Tech Support – Tier 2 NOC Analyst at Effortless Office. Review requirements and application details.

IT Tech Support – Tier 2 NOC Analyst

Recruitment

• Partner with the Experience Manager and hiring managers to understand staffing needs and post open positions on job boards and recruiting channels
• Screen resumes and applications and conduct initial screening interviews via Microsoft Teams
• Schedule and coordinate interviews, participate in interviews, and gather hiring-team feedback
• Communicate with candidates throughout the hiring process and maintain accurate candidate records
• Initiate and track background checks and conduct professional reference checks
• Prepare and send offer letters, track acceptances, and confirm start dates
• Handle candidate and employee information confidentially and according to company policy and employment regulations
• Coordinate onboarding from offer acceptance through the first 90 days
• Ensure new-hire paperwork and PEO enrollment are completed accurately and on time
• Coordinate with hiring managers, IT, and Accounting regarding equipment, system access, and first-day information
• Schedule and facilitate new-hire orientation and training on company policies, core values, and EOS practices
• Track required new-hire training, including security awareness training
• Serve as a resource for new hires during their first weeks
• Schedule, track, and process 45-day and 90-day performance reviews
• Prepare review materials and follow up on outstanding or overdue reviews
• Manage the annual company review cycle, including timelines, communications, reminders, and completion tracking
• Maintain review documentation and report completion status and trends to the Experience Manager
• Maintain organized, accurate, and confidential employee and hiring records
• Develop and refine templates, checklists, and processes for candidates, new hires, and managers
• Support employee engagement initiatives and other HR projects as needed

Explore Talent Acquisition Coordinator at Effortless Office. Review requirements and application details.

Talent Acquisition Coordinator

Network Operations

• Lead the network engineering team while serving as a senior escalation and design resource for enterprise, high-availability, multi-platform networks
• Own the health, security, and continuous improvement of customer networks and Effortless's Switch data center infrastructure
• Design, review, and approve complex network configurations and architectures
• Assess and resolve complex data network problems and incidents; lead major incident response through resolution and root cause analysis
• Own the design, standards, and lifecycle of Cisco Nexus, Firepower, and SDWAN environments at Switch data centers
• Set network engineering standards, configuration baselines, and documentation requirements in IT Glue
• Review technical analyses and feasibility to develop deployment strategies, resource requirements, and cost estimates
• Lead proactive network reviews across client environments to identify security, reliability, capacity, and performance gaps
• Use Auvik monitoring, Autotask ticket trends, and assessment data to identify recurring problems and drive permanent fixes
• Translate network capacity needs and review findings into cost-effective customer technology-roadmap recommendations
• Track hardware and firmware end-of-life, vulnerabilities, and configuration drift; plan remediation
• Hire, onboard, coach, and develop Network Engineers and Senior Network Engineers
• Set expectations, conduct 1-on-1s and performance reviews, and hold the team accountable using EOS tools in Strety
• Manage workload, project priorities, resource availability, and cross-functional work
• Own network change management, including approvals, maintenance windows, and rollback plans
• Manage the 24/7 on-call rotation and escalation process
• Communicate status, risk, and outcomes to leadership, Service Delivery Teams, and customers
• Define, track, and report network operations KPIs
• Manage network vendor and carrier relationships, escalations, procurement, and licensing decisions
• Ensure compliance with client HIPAA, PCI, and NIST requirements
• Maintain sensitive and confidential company and customer information

Explore Network Operations Manager at Effortless Office. Review requirements and application details.

Network Operations Manager

• Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system
• Respond to and resolve escalated service tickets from Tier 1 analysts
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and peripherals
• Perform root cause analysis for recurring incidents and suggest process or technical improvements
• Document incidents, actions taken, and resolutions in the ticketing system, such as ConnectWise or Autotask
• Collaborate with Tier 3 and project teams on infrastructure upgrades, deployments, and client onboarding
• Maintain SLAs and ensure high customer satisfaction through professional communication and follow-up
• Maintain troubleshooting, solution, and client-interaction documentation
• Contribute to and maintain the internal knowledge base
• Mentor and train Tier 1 Analysts
• Manage ticket workflows and assign tickets
• Develop knowledge bases and standard operating procedures

Explore IT Tech Support – Tier 2 Analyst at Effortless Office. Review requirements and application details.

IT Tech Support – Tier 2 Analyst

• Provide prompt and appropriate support to clients experiencing technical issues via phone, email, or ticketing system
• Troubleshoot and resolve common technical issues related to hardware, software, network connectivity, and peripherals
• Assist with basic software installations, updates, and patches
• Support client onboardings by creating new user accounts and spinning up their VMs
• Intake, work, and manage support tickets in AutoTask ticketing system
• Identify complex issues that cannot be resolved at the Tier 1 level and escalate them with smooth client communication and appropriate hand-off
• Maintain clear and accurate documentation of troubleshooting steps, solutions, and client interactions
• Provide timely updates to clients on ticket status and resolution progress
• Maintain a positive, professional attitude during client interactions
• Contribute to and help maintain the internal knowledge base, including solutions and troubleshooting tips

Explore IT Tech Support – Tier 1 Analyst at Effortless Office. Review requirements and application details.

Open roles

IT Tech Support – Tier 2 NOC Analyst

Talent Acquisition Coordinator

Network Operations Manager

IT Tech Support – Tier 2 Analyst

IT Tech Support – Tier 1 Analyst