ELVTR

Manager

• Weigh competing requests against capacity, deadlines, and dependencies and recommend delivery sequences for CTO confirmation
• Hold senior and business stakeholders accountable for commitments and push back on late changes, out-of-process requests, and unrealistic dates
• Propose and negotiate delivery plans and track CTO-confirmed plans
• Surface blockers and slippage early, present options, and escalate material risks
• Keep Asana accurate across every initiative and request
• Turn discussions into owners, milestones, dates, dependencies, decisions, and next steps
• Clarify requirements and acceptance criteria before engineering commitments
• Interview stakeholders and conduct light business analysis to turn ambiguity into workable specifications
• Coordinate execution, testing, releases, incidents, support, rollout, and adoption follow-through
• Own user acceptance testing before release
• Use AI-assisted coding tools to create quick prototypes, scripts, and internal automations
• Improve operating processes without unnecessary ceremony
• Work directly with the CTO and coordinate engineers and business stakeholders from request through release, rollout, and adoption

Delivery Manager

Research Analyst

• Research legal questions across multiple jurisdictions, including contractor and partner engagement models, entity structuring, employment law, and commercial law
• Draft and maintain contract templates, including consulting agreements, teaching assistant agreements, statements of work, amendments, and termination agreements
• Create jurisdiction-specific contract variants
• Redline counterparty contracts and flag material terms
• Build and own the legal register covering active matters, deadlines, obligations, renewals, and filings
• Scope and brief external counsel, assemble briefing materials, track cost and turnaround, and evaluate counsel's advice
• Support entity formation, restructuring, and market-entry diligence
• Maintain approved communication templates and FAQs for teams working with instructors
• Build systems enabling a small legal function to support a fast-growing company

Legal Research Analyst

• Research legal questions across multiple jurisdictions, including contractor and partner engagement models, entity structuring, employment and commercial law
• Draft and maintain contract templates, including consulting agreements, teaching assistant agreements, statements of work, amendments, and termination agreements, with jurisdiction-specific variants
• Redline counterparty contracts and flag material terms
• Build and own the legal register covering active matters, deadlines, obligations, renewals, and filings
• Scope and brief external counsel, assemble briefing materials, track cost and turnaround, and pressure-test advice
• Support entity formation, restructuring, and market-entry diligence
• Maintain approved communication templates and FAQs for teams working with instructors
• Build systems enabling a small legal function to support a fast-growing company

Sales

• Conduct sales consultations with warm, pre-qualified leads
• Help prospective students identify the best educational path for their career goals
• Close high-ticket program enrollments through consultative selling
• Maintain accurate records in the CRM system
• Consistently meet and exceed sales targets
• Collaborate closely with Marketing, Admissions, and Student Success teams
• Share customer insights and feedback to help improve programs and sales processes
• Understand prospective students' goals and guide them to the right program
• Help prospective students take the next step in their professional journey

Sales Representative

Head of Department

• Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
• Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
• Recover overdue installment payments by proactively engaging customers and resolving billing-related issues
• Partner closely with the Billing team to reduce payment defaults, chargebacks, and outstanding balances
• Analyze the root causes behind refund requests and payment failures, providing actionable insights to Sales, Product, and Operations teams
• Develop and continuously improve retention strategies, workflows, communication scripts, and internal processes
• Track and report key retention metrics, including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention
• Handle escalated customer cases, making thoughtful, data-driven decisions that balance customer satisfaction with business objectives
• Coach and support the retention team by sharing best practices, reviewing customer interactions, and maintaining high communication standards
• Collaborate cross-functionally with Sales, Customer Success, Finance, Legal, and Operations to ensure a seamless customer experience
• Identify opportunities to automate retention processes and improve operational efficiency
• Take ownership of retention KPIs while testing and implementing initiatives that improve revenue recovery and reduce financial losses

Head of Retention

Customer Retention Specialist

• Own the customer retention process, managing refund requests while maximizing retained revenue and delivering a positive customer experience
• Negotiate alternatives to refunds, including account credits, payment plans, partial refunds, course transfers, and other retention solutions
• Recover overdue installment payments and resolve billing-related issues
• Partner with Billing to reduce payment defaults, chargebacks, and outstanding balances
• Analyze root causes behind refund requests and payment failures and provide actionable insights
• Develop and improve retention strategies, workflows, communication scripts, and internal processes
• Track and report retention metrics including refund rates, retention rates, recovered revenue, installment recovery, and chargeback prevention
• Handle escalated customer cases using data-driven decisions
• Coach and support the retention team by sharing best practices and reviewing customer interactions
• Collaborate with Sales, Customer Success, Finance, Legal, and Operations
• Identify opportunities to automate retention processes and improve operational efficiency
• Own retention KPIs and implement initiatives to improve revenue recovery and reduce financial losses

Customer Retention Manager

Content Manager

• Publish, format, and update text, images, and multimedia content on the website
• Upload and manage course materials, structures, and student resources within the Learning Management System (LMS)
• Process recorded materials, including webinars and lectures, for publishing
• Perform basic video editing, including trimming, text overlays, and simple transitions, for course materials and promotional content
• Ensure published content is well-structured, error-free, and displays correctly across the website and LMS
• Flag and troubleshoot formatting or display issues before content goes live
• Collaborate with Marketing and Instructor teams to keep content accurate and on-brand
• Take ownership of content publishing end-to-end across the website and LMS