Demonstrates expertise in leading People Operations services across the Asia Pacific region, with a strong focus on HR service delivery, compliance with labor regulations, and operational performance management. Proficient in managing HR systems, particularly Workday, and fostering partnerships with various stakeholders.

Highest-signal resume keywords

HR Operations ManagementPeople Operations LeadershipEmployee Lifecycle AdministrationStakeholder ManagementWorkday Proficiency

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead the delivery of People Operations services across the Asia Pacific region
Drive the design, development, sustainment, and continuous improvement of the APAC People Operations function
Lead People Operations service delivery for employees, managers, and HR partners
Oversee onboarding, job changes, leave administration, organizational changes, and offboarding
Manage HR inquiry and case management operations at Tiers 0–2
Ensure compliance with labor regulations, company policies, data privacy requirements, and operational controls
Monitor service delivery metrics, operational performance, and employee feedback
Build partnerships with HR business partners, centers of excellence, payroll, finance, IT, legal, and business leaders
Lead, coach, and develop the regional People Operations team

Requirements

What you’ll need

Bachelor’s degree in human resources, Business Administration, or a related field
8+ years of experience in HR operations, shared services, people operations, or related HR fields
Experience leading people and teams in a regional/multi-country environment
Strong knowledge of employee lifecycle administration and HR service delivery processes
Strong communication and stakeholder management skills
Familiarity with setup and functioning of core HR systems, preferably Workday
Experience managing service-level performance, operational controls, and process governance
English fluency (C1)
Preferred: Experience supporting multiple countries across Asia Pacific
Preferred: Operating in multinational organizations with 5,000+ employees
Preferred: Experience with ServiceNow HRSD or similar case management platforms
Preferred: Facilitation / leadership of kaizen, lean or process excellence
Preferred: Implementation of automation, workflow optimization, and digital HR solutions
Preferred: Experience supporting organizational change, acquisitions, or large-scale business transformations
Preferred: Other major regional language proficiency (e.g., Chinese, Japanese, Hindi, Thai, Indonesian/Malay, Korean)

Benefits

Comp & perks

Up to 25% travel within APAC, to Brea, CA and participation in other global initiatives may be required

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

HR OperationsEmployee Lifecycle AdministrationService-Level Performance ManagementProcess GovernanceOnboardingLeave AdministrationOrganizational Change ManagementAutomation ImplementationWorkflow OptimizationDigital HR Solutions

Soft Skills

Strong Communication SkillsStakeholder Management SkillsCoaching and Development

Tools & Technologies

WorkdayServiceNow HRSD

Industry Keywords

People OperationsShared ServicesLabor RegulationsData Privacy RequirementsOperational ControlsKaizenLeanProcess ExcellenceMultinational OrganizationsAsia Pacific