Client Services & Technical Support Specialist
Eventogy
Posted: 10/21/2026
Associate Specialist – Community Support
Zwift
Posted: 10/9/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in technical support for software products, particularly in B2B SaaS environments, with strong skills in troubleshooting, client communication, and event platform management. Proficient in using analytics tools and writing clear documentation to enhance user experience.
Highest-signal resume keywords
Technical Support ExperienceClient-Facing CommunicationEvent Platform ConfigurationHTML And CSS ProficiencyAttention To Detail
About the role
Key responsibilities & impact- Handle support requests and incidents by email and phone within SLA, from first response to resolution
- Troubleshoot issues by asking targeted questions, reproducing problems, and identifying configuration issues, user error, or genuine defects
- Write clear, reproducible bug reports for engineering and keep clients informed while fixes are in progress
- Build and maintain branded event websites on the Eventogy platform for managed-service clients
- Run attendee registration and communications through the platform's CRM tools
- Configure live engagement tools including event apps, polling, Q&A, messaging walls, and push notifications
- Produce tailored reports from the Eventogy analytics suite
- Run training sessions for new client users
- Write Help Centre guides
- Work in the Support team closely with engineering and product
Requirements
What you’ll need- At least two years in technical or application support for a software product, ideally B2B SaaS
- Experience providing client-facing support on complex software
- Comfortable handling frustrated senior stakeholders by phone and writing clear client emails
- Working understanding of browsers, operating systems, email delivery, HTML and CSS
- Comfortable with browser developer tools and interpreting error messages
- Able to describe defects so engineers can reproduce them
- Experience configuring and operating a feature-rich platform for someone else, such as event technology, CRM, or marketing automation
- Meticulous attention to detail
- Able to run several live projects with fixed dates simultaneously
- Experience with event platforms such as Cvent, Stova, Bizzabo or similar (nice to have)
- Event management or events agency background (nice to have)
- Zendesk and Jira (nice to have)
- Confident, everyday use of AI tools (nice to have)
- Strong Excel or reporting skills (nice to have)
- Must have the right to work in the UK without requiring sponsorship, now and in the future
- Must be currently based in the UK
Benefits
Comp & perks- Hybrid, three days a week in the Farringdon office
- 9am to 5pm, Monday to Friday
- Serious investment in AI tooling and training
- Company pension scheme
- Gym membership
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingBug ReportingEvent Platform ManagementCRM ToolsAnalytics ReportingHTMLCSSBrowser Developer ToolsExcel SkillsMulti-Project Management
Soft Skills
Client CommunicationProblem SolvingAttention To DetailHandling Frustrated StakeholdersTraining Facilitation
Tools & Technologies
EventogyZendeskJiraAI ToolsCventStovaBizzabo
Industry Keywords
B2B SaaSEvent ManagementManaged-Service ClientsLive Engagement ToolsHelp Centre Guides