Analyst

• Manage operational delivery and stakeholder relationships for assigned clients
• Provide specialized consulting advice based on engagement requirements
• Support executive-level decision-making
• Plan, monitor and manage operational delivery to meet agreed quality parameters and timelines
• Implement work management trackers and work allocation/delivery plans
• Define team member roles and responsibilities
• Coordinate with onshore managers on scope, stakeholders, escalation matrices, project milestones and timelines
• Design and implement management information systems (MIS) for status updates and process trend identification
• Drive risk and governance across business processes
• Institutionalize continuous improvement in risk management
• Integrate compliance into business processes and champion customer service
• Demonstrate project management skills and use current technology/tools to improve deliverables and services

Manager

• Manage FCCS and EPCM applications, ensuring stability, performance, security, and continuous improvement
• Manage financial consolidation and close processes, including currency translation, intercompany eliminations, journals, ownership, reporting, and allocations
• Design and maintain EPCM allocation models, business rules, drivers, dimensions, cost models, and profitability reporting
• Translate Finance and FP&A requirements into scalable functional and technical solutions
• Manage Oracle EPM metadata, hierarchies, integrations, reconciliations, and security configurations
• Drive automation using EPM Automate, REST APIs, and Oracle integration capabilities
• Lead releases, testing, deployment, production support, issue resolution, and enhancement delivery
• Provide L3 support, troubleshoot application issues, perform root cause analysis, and implement sustainable solutions
• Lead SIT, UAT, regression testing, and production deployments
• Support month-end and quarter-end close by validating allocations, profitability calculations, and management reporting outputs
• Collaborate with Controllership and FP&A teams on governance, controls, and best practices
• Manage integrations between Oracle Fusion ERP, FCCS, FDMEE, and EPCM
• Ensure data integrity, reconciliation, balancing, auditability, and adherence to financial controls and documentation requirements
• Manage business stakeholders, Oracle support, implementation partners, and cross-functional delivery teams

Senior Manager

Architect

• Lead the Snowflake Center of Excellence (CoE) and define enterprise architecture standards, frameworks, and governance practices
• Design scalable, secure, and high-performance Snowflake data platform architectures
• Define Snowflake best practices for data modeling, ingestion, transformation, security, and operational excellence
• Drive enterprise data modernization and migration initiatives to Snowflake
• Establish reusable frameworks, templates, accelerators, and architecture patterns
• Implement and optimize Snowflake capabilities including Virtual Warehouses, Data Sharing, Snowpark, and Cortex
• Define strategies for data governance, lineage, metadata management, and data quality
• Provide architecture guidance to data engineering, analytics, and business teams
• Conduct architecture reviews, design assessments, and performance optimization initiatives
• Mentor engineering teams and build Snowflake capabilities across the organization

Snowflake Architect

• Perform comprehensive assessments of beneficiaries and analyze findings to identify clinical, psychosocial, and behavioral concerns and gaps in care
• Develop and document individualized case management care plans with beneficiaries, families, physicians, and healthcare providers
• Document concerns, goals, interventions, resources, time frames, and barriers in care plans
• Coordinate and implement care plan activities to optimize benefits coverage and continuity of care across transitions
• Monitor, evaluate, revise, and update care plans to achieve desired outcomes
• Initiate care conferences with the Medical Director and multidisciplinary care teams for challenging cases
• Advocate for beneficiaries by promoting self-determination, informed decision-making, autonomy, and self-advocacy
• Educate and support beneficiaries in self-care management and access to care
• Identify benefit-related, educational, healthcare, and community resources and coordinate services
• Apply comprehensive case management, patient-centered care coordination, culturally sensitive care, and complex-condition management principles
• Collaborate with beneficiaries, caregivers, providers, multidisciplinary teams, and community resources
• Participate in training, professional development, team conferences, and meetings
• Maintain clinical documentation and data accurately and timely
• Comply with professional standards, organizational policies, privacy requirements, and HIPAA

RN Case Manager

Client Partner

• Develop and execute growth plans within existing strategic banking accounts
• Establish relationships with business leaders and key decision-makers where EXL has limited current presence
• Partner with existing account teams to expand EXL's footprint and increase wallet share
• Build trusted advisor relationships with executives and business leaders
• Leverage industry network and market knowledge to create access to new buying centers
• Facilitate executive conversations around growth, risk, efficiency, and transformation priorities
• Identify and qualify opportunities aligned to the bank’s priorities
• Shape client conversations around data, analytics, AI, and operational transformation
• Partner with EXL domain and solution teams to develop business cases and proposals
• Support opportunity pursuits through executive presentations, workshops, and strategic account planning
• Maintain understanding of market trends, competitive dynamics, and emerging technologies
• Provide market intelligence and thought leadership to clients and internal stakeholders
• Represent EXL at industry forums, client events, and executive briefings

Analyst

Senior Manager

Snowflake Architect

RN Case Manager

VP Client Partner – Large Banks