EZCORP

General

• Lead end-to-end delivery of enterprise-scale programs, defining structure, governance, charters, milestones, risk frameworks, and executive reporting
• Own integrated program plans across workstreams, mapping dependencies, critical paths, and milestone dates
• Establish and run steering committees, workstream coordination, RAID management, escalation protocols, and status reporting
• Drive accountability across cross-functional workstream owners
• Manage program financials, including budgets, SOW governance, and forecast-to-actual variance
• Support vendor and third-party governance, SOW development, deliverables, contract compliance, and performance reviews
• Lead enterprise platform migration and integration programs involving ERP, HCM, financial systems, and operational technology
• Oversee data migration, testing, cutover sequencing, and post-go-live stabilization
• Manage multi-site technology deployments across retail or branch locations, including provisioning, hardware coordination, scheduling, staff training, and phased rollout execution
• Partner with PMs, IT leadership, and solution architects on scalable technical decisions aligned with the enterprise roadmap
• Develop and execute change management strategies, including impact assessments, communications, training, resistance management, and adoption measurement
• Design role-based training and communication plans for corporate, field, and regional teams
• Coordinate program activities across US and Latin American geographies, bridging time zones, languages, regulations, and operational norms
• Conduct meetings and stakeholder sessions in English and Spanish as required
• Build relationships with regional and country-level leadership to secure alignment and buy-in
• Provide executive-quality status reporting to the EPMO Director, senior leadership, and steering committees
• Manage stakeholder expectations and escalate risks, issues, and decisions requiring leadership intervention

Senior Delivery Lead, Enterprise Programs

Attorney

• Brindar soporte legal-administrativo integral para la operación de tiendas en Guatemala, El Salvador y Honduras.
• Elaborar, revisar, renovar y gestionar contratos de arrendamiento y subarrendamiento.
• Tramitar y procurar licencias y permisos para apertura y operación de tiendas en Guatemala.
• Coordinar asesores externos y personal local en El Salvador y Honduras.
• Atender requerimientos de entidades gubernamentales y dar seguimiento a investigaciones del Ministerio Público.
• Gestionar, preservar y entregar videograbaciones y otros medios de prueba, manteniendo la trazabilidad y cadena de custodia.
• Preparar y presentar oficios, memoriales, cartas poder, finiquitos y demás documentación legal.
• Gestionar quejas y reclamos ante DIACO y autoridades de protección al consumidor.
• Apoyar a RRHH en audiencias conciliatorias ante IGSS, IGT y juzgados municipales.
• Elaborar, revisar y renovar contratos con proveedores de servicios y administrar contratos en CobbleStone.
• Mantener matrices de licencias, arrendamientos, requerimientos, quejas, contratos y representaciones.
• Elaborar informes mensuales, indicadores de cumplimiento y alertas de vencimiento.
• Organizar y mantener el archivo legal físico y digital, incluyendo SharePoint y portales corporativos.
• Apoyar obligaciones notariales, trámites societarios y registrales, flujos de firma electrónica y documentación relacionada con clientes fallecidos.
• Brindar asistencia legal a tiendas, elaborar instructivos y apoyar capacitaciones operativas en Guatemala, El Salvador y Honduras.

Senior Delivery Lead, Enterprise Programs

Asistente Legal