FiscalNote

People Operations

• Provide operational support to People Partners
• Support Learning & Development, corporate communications, and employee engagement initiatives
• Participate in or lead the evaluation, definition, and execution of People processes, policies, and procedures
• Identify strategic and tactical learning solutions based on organizational needs and strategy
• Assist with talent development solutions
• Review, track, and document compliance with training, continuing education, work assessments, licensure, exams, and certifications
• Explore and incorporate AI-enabled tools for L&D program design, delivery, and measurement
• Coordinate global all-hands meetings, fireside chats, and company-wide events
• Assist with department and corporate communications
• Maintain People intranet pages, communications, guides, and employee-facing content
• Build, administer, and analyze employee engagement surveys and translate results into actionable plans
• Support culture-strengthening programs
• Coordinate strategic People team project plans
• Create and maintain project plan materials using software platforms
• Support HR projects, deliverables, performance, recognition, and rewards processes
• Identify and apply AI tools to streamline People processes, project management, and reporting
• Maintain employment and confidential files
• Assist with onboarding, offboarding, and employee lifecycle activities
• Maintain LMS and performance management system data
• Develop, implement, and enforce department processes, policies, and procedures
• Recommend process-efficiency improvements
• Ensure compliance with federal, state, and local employment laws
• Handle employment-related inquiries and refer complex or sensitive matters appropriately

People Team Generalist

Full-stack Engineer

• Deliver excellent service to internal and external stakeholders, including officials of both parties in their official capacity
• Escalate bugs to the engineering team and track progress in Jira
• Troubleshoot technical problems that front-line support cannot resolve, including printer issues and email problems
• Perform back-end data updates for clients
• Monitor production systems for problems
• Learn to debug websites and email newsletters using HTML, CSS, and JavaScript
• Develop SQL query fundamentals and advance SQL skills
• Assist with data pipeline contributions across data ingestion, engineering, and search processes
• Perform data validation and optimization to help ensure data accuracy
• Gain hands-on experience with backend and web application technologies
• Partner with Engineering, Product, QA, Data, and other R&D teams on cross-functional solutions
• Contribute to responsive and engaging application features for internal and external clients
• Support end-to-end project delivery under experienced team members’ guidance

Associate Software Engineer

Client Services Representative

• Manage support requests through email, phone, and chat channels
• Conduct troubleshooting calls, chats, and emails
• Interface with Product/Engineering to meet user needs
• Maintain the Knowledge Base/Help Center to empower self-service user experience
• Report on user interaction data from Support tools, including Zendesk
• Recommend software and process improvements to users
• Track client issues and resolutions
• Ensure high levels of customer satisfaction with every conversation
• Deliver white glove service to each client
• Advocate for clients and troubleshoot FiscalNote’s platform
• Identify issues and discuss enhancements based on client feedback

Client Support Associate

Editor

• Direct coverage of the interaction among the executive, judicial and legislative branches
• Generate distinctive story ideas and identify trends
• Use data and produce content for multiple platforms, including CQ and Roll Call
• Lead and inspire reporters to produce high-impact, enterprising stories about the White House, Congress, the judicial branch, and influential groups and advocates
• Manage a team of editors and reporters focused on the three branches of the federal government and political campaigns
• Help determine content for CQ Magazine, newsletters, and CQ website
• Help determine content and the plan for each Roll Call newspaper print edition, website, and newsletter
• Coordinate with team leaders and assignment editors to carry out the editorial vision across CQ Roll Call platforms
• Coordinate with managing editors on operations, production, and content needs
• Provide regular constructive feedback, coaching, and mentoring to editors and staff writers
• Write and perform second edits for other team coverage as needed
• Edit Roll Call columnists and newsletters as needed
• Moderate panel discussions, webinars, newsroom and corporate events, and CQ Roll Call podcasts

People Team Generalist

Associate Software Engineer

Client Support Associate

Managing Editor, Politics and Leadership