Float

Customer Success Manager

• Own a book of 7,000+ Scaled customers using one-to-many strategies including webinars, email automation, digital touchpoints, high-impact 1:1 outreach, and community channels
• Track and improve adoption, NRR, health score, payment volume, and satisfaction through targeted outreach and digital playbooks
• Own renewals for the segment and identify expansion opportunities from product usage and health data
• Build and iterate Float’s Scaled CX playbook with CX, Product, Lifecycle Marketing, and RevOps leaders
• Develop scaled onboarding, lifecycle communications, and tech-touch success plans to increase engagement and reduce churn
• Project-manage cross-functional CX programs
• Use Appcues, email automation, and customer success tools to trigger and measure playbooks, track usage, and run health scoring
• Partner with RevOps and Data on churn prediction models, dashboards, and customer insights
• Test and recommend tooling to improve digital engagement and success visibility
• Represent Scaled customers by bringing patterns, insights, and blockers to Product, Support, RevOps, Marketing, and CX
• Establish cross-team SLAs and feedback loops for tech-touch customer experience

Scaled Customer Success Manager

Revenue Operations

• Own enablement for BDRs, AEs, the Customer Activation team, and Customer Success
• Report to the Head of GTM Strategy & Operations
• Partner closely with Sales, Customer Success, Product Marketing, and Product leadership
• Build content and learning pathways
• Embed the SPICED sales methodology into representative behaviour
• Establish scorecards and reinforcement mechanisms, including in Gong and with frontline managers
• Measure the impact of enablement efforts
• Lead messaging and readiness for major product launches
• Develop skills in discovery call quality, competitive positioning, and QBRs
• Evaluate the LMS within the first 60 days and recommend whether to keep, replace, or restructure it
• Operate day to day across Gong, Salesforce, Unify, Notion, and HubSpot
• Drive adoption of new programs, tools, and skills across fast-moving teams
• Use AI to draft content, mine call data, and identify priority gaps

Revenue Enablement Manager

Product Designer

• Build a seamless Corporate Spending experience
• Accelerate adoption and usage of existing products
• Work with Product Management, Engineering, Operations, Marketing, and Sales to take products from concepts through implementation and launch
• Partner with customers to understand experiences and needs
• Identify product gaps and generate ideas that empower customers and drive growth
• Analyze customer feedback and measure product outcomes
• Own the look, feel, and experience of the user-facing application, design flows, and experiences
• Prioritize activities based on business and customer impact
• Communicate the rationale behind product roadmap, prioritization, and sequencing
• Develop and deliver mock-ups, prototypes, and detailed design specifications
• Transform broad conceptual ideas into useful and valuable customer experiences

Scaled Customer Success Manager

Revenue Enablement Manager

Senior Product Designer