Benefits Customer Service Specialist
FreedomCare
Posted: 10/21/2026
New Business Customer Contact Service Representative
F&G
Posted: 10/20/2026Benefits Customer Service Specialist
FreedomCareCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to navigate multiple systems effectively while maintaining attention to detail. Proficient in managing high call volumes and providing empathetic support to diverse audiences.
Highest-signal resume keywords
Customer ServiceSalesforce ExperienceTechnical ProficiencyEffective CommunicationEmpathy and Active Listening
About the role
Key responsibilities & impact- Conduct individualized benefits orientations for caregivers, explaining available options, enrollment processes, and benefit maximization
- Provide exceptional customer service and assist with health plans, employment verifications, and related needs
- Provide accrual status and process sick time through Empeon and Medflyt
- Complete employment verifications using Salesforce, Empeon, and the Knowledge Base
- Document call summaries and action items in Talkdesk
- Assist with reimbursements and fund allocation in the FlexFacts portal
- Process commuter benefit forms and HRA deposits
- Complete assigned Salesforce email cases within 24–48 hours
- Answer shared-line calls and provide first-contact resolution
- Navigate multiple platforms in a fast-paced environment
- Handle challenging conversations with empathy and compassion
- Consistently meet internal service-level agreements and metrics
Requirements
What you’ll need- 1+ years of relevant experience in a similar position
- Experience in a high-volume inbound and outbound call environment
- Proven track record of strong customer focus and adaptability in a high call volume environment
- Effective written and verbal communication skills with the ability to engage with diverse audiences
- Ability to demonstrate empathy, active listening, and patience
- Ability to multitask, set priorities, and manage time effectively
- Technical proficiency navigating multiple systems while maintaining attention to detail and data accuracy
- Fluency with role-specific tools and resources, with heavy reliance on Excel
- Ability to embrace change and departmental growth in an evergreen environment
- Ability to work Monday through Friday, 9AM to 6PM Eastern Time
- Ability to work in a hybrid arrangement in Jamaica, Queens, New York
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits OrientationEmployment VerificationData AccuracySick Time ProcessingCommuter Benefit ProcessingExcel ProficiencyFlexFacts PortalEmpeon NavigationMedflyt NavigationCall Documentation
Soft Skills
AdaptabilityMultitaskingTime ManagementPatienceCompassion
Tools & Technologies
SalesforceTalkdeskEmpeonMedflytFlexFacts
Industry Keywords
High-Volume Call EnvironmentCustomer FocusService-Level AgreementsHybrid Work ArrangementJamaica, Queens