FTI Consulting

Director

• Perform and oversee day-to-day and project-based trade compliance activities
• Perform and review tariff classification, valuation, country-of-origin, tariff mitigation, FTZ, duty drawback, and import compliance activities
• Review customs entries, trade data, commercial documentation, broker data, and transactional records
• Prepare and review workpapers, calculations, reconciliations, reports, procedures, and client deliverables
• Direct and review the work of Senior Trade Services Specialists, Consultants, and other team members
• Manage assigned workstreams, including priorities, deadlines, deliverables, service levels, and quality
• Work directly with clients, customs brokers, logistics providers, and other stakeholders
• Identify and escalate complex, recurring, or high-risk compliance issues
• Support client implementations and managed services
• Recommend improvements to trade compliance processes, controls, and procedures
• Perform quality-control reviews
• Support engagement leadership with client communications, issue resolution, scope management, and identification of additional client needs

Director, Trade Services

Communications

• Develop strategic proposals and communications plans for clients and new business prospects
• Serve as a primary client contact in meetings, conference calls, and client-site work
• Manage client projects, coordinate project rollouts, and ensure deadlines are met
• Scenario-plan likely outcomes and develop corresponding communications strategies
• Draft client materials, including stakeholder communications, FAQs, and media statements
• Review junior team deliverables where appropriate
• Anticipate client and account team needs and work with senior leaders to address them
• Participate in new business proposals and presentations
• Support development, production, and marketing of thought leadership
• Coach and mentor junior team members
• Develop and manage crisis communications responses for active cybersecurity attacks or threats
• Support cybersecurity communications preparedness projects and tabletop exercises

Director, Trade Services

Director, Cyber Crisis Communications