Vessel IT Engineer – Maritime Remote Support
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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing L2 and L3 technical support for IT infrastructure in maritime environments, with a strong focus on troubleshooting, system performance monitoring, and cybersecurity implementation. Proficient in managing and optimizing onboard IT systems, including Microsoft environments and network infrastructure.
Highest-signal resume keywords
L2 And L3 Technical SupportWindows Server AdministrationNetwork TroubleshootingCybersecurity ImplementationMaritime Technology Support
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Provide remote L2 and L3 technical support to vessels, captains, and ship crew
- Diagnose and resolve complex hardware, software, network, and communication-system issues remotely
- Manage, support, maintain, and upgrade onboard IT infrastructure across the vessel fleet
- Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage, and backup systems
- Install, configure, and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory, and Hyper-V
- Monitor system performance, connectivity, availability, and reliability across onboard environments
- Perform remote system, security, and network updates or upgrades
- Maintain cybersecurity controls, antivirus protection, system backups, and disaster-recovery solutions
- Liaise with captains, ship crew, vendors, and other IT teams to coordinate troubleshooting and issue resolution
- Participate in improvements to vessel IT infrastructure, communication systems, and operational processes
- Provide after-hours and weekend support as part of an on-call rotation
- Board vessels occasionally for IT audits or ad-hoc technical work when required
Requirements
What you’ll need- Diploma or Degree in Computer Science, Information Technology, or a related discipline
- Minimum 2 years of relevant IT infrastructure, technical support, or systems-engineering experience within the maritime industry
- Vessel IT or maritime technology support experience highly regarded
- Hands-on experience in onsite infrastructure support, rather than primarily cloud-based Microsoft 365 support
- Strong troubleshooting capabilities across servers, networks, hardware, connectivity, and end-user systems
- Experience handling L2 escalations; ability to independently resolve L3 technical issues advantageous
- Knowledge of Windows Server, Active Directory, Hyper-V, network switches, firewalls, Wi-Fi, UPS, storage, backup, and replication systems
- Familiarity with satellite communications, radio systems, or vessel automation systems advantageous
- Cybersecurity implementation or support experience preferred
- Comfortable communicating remotely with captains and multinational ship crews
- Flexibility to support 24/7 vessel operations and work extended hours during critical incidents
- Able to troubleshoot independently under pressure with limited onsite assistance
- Proactive, self-motivated, and interested in hands-on IT infrastructure support
Benefits
Comp & perks- Attractive Variable Bonus
- Stable and globally established maritime organisation
- Career development in vessel IT, maritime communications, and cybersecurity
- Exposure to global fleet operations and multicultural teams
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical SupportSystem Performance MonitoringTroubleshootingInfrastructure ManagementMicrosoft 365 ConfigurationActive Directory ManagementHyper-V AdministrationNetwork ConfigurationBackup Systems ManagementDisaster Recovery Solutions
Soft Skills
ProactiveSelf-MotivatedEffective CommunicationAbility To Work Under PressureFlexibility
Tools & Technologies
Wi-Fi InfrastructureFirewallsNetwork SwitchesUPS SystemsStorage SolutionsSatellite CommunicationsRadio SystemsVessel Automation Systems
Industry Keywords
Maritime IndustryIT InfrastructureTechnical SupportSystems EngineeringVessel IT Support