GBG Plc

Salesforce Administrator

• Manage user accounts, roles, permission sets, profiles, and security settings
• Handle day-to-day Salesforce support requests and system administration tasks
• Monitor system performance, conduct routine maintenance, and manage scheduled jobs
• Perform data imports, deduplication, and data quality checks
• Configure objects, fields, page layouts, record types, and list views
• Build reports and dashboards to support business decision-making
• Create and maintain declarative automation, including validation rules, workflows, and flows
• Assist with user acceptance testing and deployment of configuration changes
• Provide training and guidance to users across teams
• Maintain platform documentation, including configuration records, user guides, and FAQs
• Contribute to user onboarding and platform adoption activities
• Liaise between end users and technical teams to relay feedback and enhancement opportunities
• Support the delivery of 24/5 global Salesforce support

• Lead end-to-end delivery of technology transformation and business change projects aligned to Salesforce and Ironclad workstreams
• Develop and maintain integrated project plans, delivery roadmaps, milestones, and dependency schedules
• Apply waterfall, agile, and hybrid delivery methodologies
• Establish and maintain project governance, delivery standards, controls, and reporting
• Monitor project progress, budgets, resources, milestones, and benefits
• Own and maintain RAIDD logs covering risks, assumptions, issues, dependencies, decisions, and actions
• Prepare project status reports, dashboards, and executive updates
• Facilitate Steering Committee and governance meetings
• Manage project finances, including budgeting, forecasting, cost control, financial reporting, and benefits tracking
• Lead relationships with third-party suppliers and delivery partners
• Coordinate cross-functional business, technology, operational, and vendor stakeholders
• Drive stakeholder engagement and communication
• Ensure business readiness activities, including change management, communications, training, operational readiness, and implementation planning
• Support transition of solutions into business-as-usual operations
• Contribute to continuous improvement of project delivery practices, governance frameworks, and ways of working

Senior Project Manager – Salesforce, 12 Month FTC

Risk

• Provide financial, governance and risk oversight as an independent Non-Executive Director
• Chair the Audit & Risk Committee
• Oversee financial reporting, internal controls, risk management, external audit and the wider control environment
• Contribute to Board discussions on strategy, performance, capital allocation, financial reporting, risk management, internal control and assurance
• Support and challenge management constructively in a complex, international, data-led technology business
• Support the Chair, executive leadership team and key governance processes outside formal meetings
• Attend scheduled Board and Committee meetings, typically ten Board meetings per year
• Contribute to strengthening the Company’s control environment and reporting in line with Main Market expectations and the evolving UK Corporate Governance Code
• Engage with investors, the external auditor and other key stakeholders
• Participate in meetings held between the company’s headquarters in Chester and London, with one meeting potentially held internationally
• Commit approximately 20 days per year

Non-Executive Director – Chair of the Audit & Risk Committee

Machine Learning Engineer

• Design, develop, and deploy machine learning models for fraud and AML detection
• Support batch and real-time transaction scoring scenarios
• Build and maintain MLOps pipelines for model training, validation, deployment, monitoring, and retraining
• Collaborate with data engineers on feature engineering pipelines and maintain the Predator feature dictionary and sync mechanisms
• Optimise model performance to meet latency and TPS targets for real-time fraud decisioning
• Conduct model validation, A/B testing, permutation importance analysis, and champion/challenger evaluations
• Work with the Architecture Review Committee to align ML platform choices with the modernization architecture
• Track advances in fraud detection ML, including graph-based models, anomaly detection, and generative AI applications, and propose relevant adoptions
• Mentor junior team members and contribute to knowledge sharing across squads

Customer Support

• Lead delivery of the Global Service & Operations strategy across APAC customer support
• Own day-to-day performance of end-to-end customer support across APAC, including L1, L2 and service management
• Ensure agreed KPIs and SLAs are achieved
• Act as senior customer support representative for APAC
• Build relationships with key customers and senior regional stakeholders
• Lead significant customer and service escalations
• Lead, coach and develop a geographically distributed team
• Provide leadership and oversight for Incident, Problem, Change and service management practices
• Use customer feedback, operational data and root-cause analysis to identify trends, risks and improvement opportunities
• Drive operational excellence through process simplification, standardisation and continuous improvement
• Identify and lead AI and automation opportunities
• Manage workforce, capacity, partners and suppliers
• Collaborate across regions to support consistent follow-the-sun customer support

Salesforce Administrator

Senior Project Manager – Salesforce, 12 Month FTC

Non-Executive Director – Chair of the Audit & Risk Committee

Machine Learning Engineer

Head of Customer Support & Experience, APAC