Manager

• Oversee the full lifecycle of projects from initiation and planning through execution, regulation, and closure
• Ensure delivery against agreed scope, timelines, quality, and budget standards
• Act as the main point of contact for client expectations
• Coordinate escalations and guide project operations across multiple engagements
• Manage customer expectations throughout service delivery
• Own objectives and ensure continuous delivery of value to clients
• Oversee teams for high performance and alignment with project and client goals
• Drive continuous improvement in service delivery and operational excellence
• Orchestrate end-to-end service delivery management while maintaining high-performing teams and client satisfaction
• Define priorities, conduct project planning, coordinate across disciplines and departments, and manage releases
• Manage major incidents, coordinate resolution, communicate with stakeholders, and lead post-incident reviews
• Monitor, control, and support service delivery while ensuring adherence to systems, methodologies, and procedures
• Champion service and support in projects, minimizing service impacts
• Ensure service quality and performance, including future growth and demand in capacity planning
• Identify and lead continuous improvement initiatives for customer and internal processes
• Mentor, train, set targets, and manage staff performance
• Foster collaboration across technical and non-technical stakeholders to achieve high-quality project goals

Senior Service Delivery Manager

Full-stack Engineer

• Transform product and technical specifications into efficient, production-ready front-end and back-end code within an agile 3-week sprint process
• Build and maintain React front-end applications focused on performance, usability, and clean architecture
• Design, maintain, and evolve Python-based back-end services and repositories
• Interface front-end applications with a GraphQL API surface for internal products and external partner integrations
• Visualize data and model outputs to provide analytical insights across the platform
• Contribute to UX design, including wireframing, mockups, and UI/UX workflows
• Implement user behavior and usage metrics across applications
• Test, deploy, and monitor code using CI/CD pipelines
• Refactor, unit-test, and maintain React and Python codebases
• Collaborate with cross-functional team members and business stakeholders
• Prepare and present technical or product updates to stakeholders
• Explore and evaluate new front-end and back-end technologies, tools, and design principles
• Assist with broader platform development initiatives as required

Senior Full-Stack Software Engineer

• Lead, mentor, and coach a team of developers
• Transform product and technical specifications into production-ready front-end and back-end code within an agile 3-week sprint process
• Manage project priorities, sprint planning, and resource allocation
• Support team member growth through performance feedback, skill development, and career guidance
• Build and maintain React front-end applications focused on performance, usability, and clean architecture
• Design, maintain, and evolve Python-based back-end services and repositories
• Interface front-end applications with GraphQL APIs for internal products and external partner integrations
• Visualize data and model outputs to provide analytical insights
• Contribute to UX design, including wireframing, mockups, and UI/UX workflows
• Implement user behavior and usage metrics across applications
• Test, deploy, and monitor code using CI/CD pipelines
• Refactor, unit-test, and maintain React and Python codebases
• Collaborate with cross-functional team members and business stakeholders
• Prepare and present technical or product updates to stakeholders
• Evaluate new front-end and back-end technologies, tools, and design principles
• Assist with broader platform development initiatives as required

Tech Lead

Software Engineer

• Develop and maintain high-quality, performant mobile applications for iOS and Android using React Native and Expo
• Build seamless mobile experiences with a strong focus on iOS while supporting Android when required
• Collaborate with client technical and non-technical stakeholders to gather requirements and translate business needs into solutions
• Develop web platform features using ReactJS, Next.js, and TypeScript
• Contribute to APIs using Node.js and TypeScript
• Work with PostgreSQL and support reliable data integrations
• Optimize application performance and responsiveness across devices and screen sizes
• Implement security, usability, testing, and code maintainability best practices
• Provide technical guidance on architecture, UI/UX, performance tuning, and troubleshooting
• Communicate technical concepts and project updates to technical and non-technical stakeholders
• Participate in code reviews, testing, and continuous integration processes
• Adapt to evolving priorities and collaborate within a small, autonomous team

GBH

Senior Service Delivery Manager

Senior Full-Stack Software Engineer

Tech Lead

Senior Mobile Developer, React Native