GEM Technologies

Infrastructure Engineer

• Own the investigation and resolution of complex infrastructure incidents and escalations
• Administer and troubleshoot Windows Server, Active Directory, Group Policy, DNS and DHCP
• Support Microsoft 365 and Entra ID environments, including identity, authentication, MFA and Conditional Access
• Troubleshoot and support virtualization environments using VMware and/or Hyper-V
• Diagnose networking issues involving firewalls, VPNs, VLANs, routing, switching and connectivity
• Support backup, disaster recovery and business continuity systems
• Plan and execute infrastructure migrations, upgrades and modernization projects
• Perform root-cause analysis and implement or recommend changes that prevent recurring problems
• Use PowerShell, scripting, automation and other tools to improve reliability and efficiency
• Create and maintain clear technical documentation
• Work directly with clients, vendors and other GEM engineers during projects and technical incidents
• Provide occasional onsite support at client locations in the New York City metropolitan area
• Work across multiple client environments with different technologies, configurations and business requirements

Senior Systems – Infrastructure Engineer

• Own investigation and resolution of complex infrastructure incidents and escalations
• Administer and troubleshoot Windows Server, Active Directory, Group Policy, DNS and DHCP
• Support Microsoft 365 and Entra ID environments, including identity, authentication, MFA and Conditional Access
• Troubleshoot and support VMware and/or Hyper-V virtualization environments
• Diagnose networking issues involving firewalls, VPNs, VLANs, routing, switching and connectivity
• Support backup, disaster recovery and business continuity systems
• Plan and execute infrastructure migrations, upgrades and modernization projects
• Perform root-cause analysis and implement or recommend preventive changes
• Use PowerShell, scripting, automation and other tools to improve reliability and efficiency
• Create and maintain technical documentation
• Work directly with clients, vendors and other GEM engineers during projects and technical incidents
• Provide occasional onsite support at client locations in the New York City metropolitan area
• Take ownership of complex technical problems through resolution across multiple client environments

Senior Systems Engineer, Infrastructure

Systems Engineer

• Maintain, configure, and ensure reliable operation of IT infrastructure, cloud platforms, and computer systems
• Participate in research and development to continuously improve systems and meet IT business needs
• Identify and resolve IT infrastructure problems that could cause work disruptions
• Work with multiple clients, providing expert technical support and ensuring systems are secure and performing well
• Design, implement, and maintain Windows-based systems and infrastructure
• Work closely with the IT team to ensure system stability, security, and performance
• Design, implement, and maintain server and cloud-based computing solutions
• Analyze and optimize system performance and identify areas for improvement
• Create and maintain documentation for system configurations, procedures, and troubleshooting guides
• Stay current with emerging systems engineering technologies and trends
• Apply cybersecurity knowledge, including firewalls and system-security best practices
• Support disaster recovery and restoration of access and functionality to IT infrastructure
• Perform some work onsite at client locations throughout the NYC metro area