GoLean Health

Communications

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Help convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
• Listen, gather details, offer callbacks, and avoid overwhelming patients with unnecessary information
• Support missed-call follow-up workflows and communication improvements inside Weave
• Protect patient privacy and follow HIPAA standards at all times
• Work the client-assigned schedule based on clinic need, candidate strength, and coverage fit

Virtual Medical Assistant, Patient Care Communications Specialist

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Help convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
• Listen, gather details, offer callbacks, and avoid overwhelming patients with unnecessary information
• Support missed-call follow-up workflows and communication improvements inside Weave
• Protect patient privacy and follow HIPAA standards at all times

Virtual Medical Assistant – Patient Care Communications Specialist

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Help convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
• Listen, gather details, offer a callback, and avoid overwhelming patients with unnecessary information
• Support missed-call follow-up workflows and communication improvements inside Weave
• Protect patient privacy and follow HIPAA standards at all times

Executive Assistant

• Verify patient insurance after check-in and maintain accurate insurance documentation
• Review denied claims, identify denial reasons, assist with claim reprocessing, and follow up on missing information
• Review and process Explanation of Benefits documents and clear EOB backlogs
• Resolve outstanding insurance balances and patient account issues
• Support claims workflows, including Cigna and Veterans Affairs claims
• Coordinate vendor payments, including check payments when needed
• Monitor SOAP note completion, accuracy, and compliance
• Track missed and canceled appointments and identify scheduling trends
• Prepare reports on balances, appointments, EOB backlogs, denied claims, and other operational metrics
• Provide clear insights and practical recommendations in reports
• Coordinate communication between the provider, care team, and administrative staff
• Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems
• Recommend practical solutions to improve clinic efficiency

Medical Virtual Assistant, MVA

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
• Support missed-call follow-up workflows and communication improvements inside Weave
• Protect patient privacy and follow HIPAA standards at all times

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Help convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
• Support missed-call follow-up workflows and communication improvements inside Weave
• Protect patient privacy and follow HIPAA standards at all times

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Help convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information
• Support missed-call follow-up workflows and communication improvements inside Weave
• Protect patient privacy and follow HIPAA standards at all times

Virtual Medical Assistant, Patient Care, Communications Specialist

• Verify patient insurance after check-in and ensure information is accurate and documented
• Review denied claims, identify denial reasons, assist with reprocessing, and prevent repeat errors
• Review and process Explanation of Benefits documents and clear EOB backlogs
• Resolve outstanding insurance balances and patient account issues
• Support Cigna and Veterans Affairs claims workflows
• Coordinate vendor payments, including check payments when needed
• Monitor SOAP note completion, accuracy, and compliance
• Track missed and canceled appointments and identify scheduling trends
• Prepare operational reports on balances, appointments, EOBs, denied claims, and other metrics
• Coordinate communication between the provider, care team, and administrative staff
• Identify workflow gaps, billing concerns, documentation delays, scheduling issues, and patient account problems
• Recommend practical solutions to improve clinic efficiency

• Answer high-volume inbound patient calls professionally and promptly
• Respond to patient texts, voicemails, emails, and fax-related messages accurately and on time
• Schedule new patient appointments and collect complete intake information
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests
• Conduct follow-up and reactivation outreach for inactive or lapsed patients
• Convert patient inquiries into booked appointments
• Maintain accurate patient records, scheduling notes, and communication documentation
• Coordinate with in-office staff to keep the provider schedule full and organized
• De-escalate patient concerns involving scheduling, billing confusion, insurance questions, or unexpected frustrations
• Listen to patients, gather details, offer callbacks when appropriate, and avoid unnecessary information overload
• Support missed-call follow-up workflows and communication improvements inside Weave
• Protect patient privacy and follow HIPAA standards