Group 1001

Business Operations

• Identify process breakdowns across annuity operations and perform root-cause analysis on variances, exceptions, and NIGO drivers
• Recommend operational corrective actions with quantified outcomes
• Map operational processes end-to-end and quantify bottlenecks and waste
• Build business cases for improvement initiatives tied to time, cost, quality, and operational performance
• Design, pilot, and roll out process changes with operations leads
• Measure pre/post impact and codify updated operational procedures
• Partner with Data, IT, and Technology to improve operational data quality and reduce reliance on manual reporting
• Translate operational strategic questions into structured analyses and recommendations
• Support volume forecasting, capacity planning, and staffing models
• Maintain the department’s operational FMEA and execute against known peak events
• Support readiness for product, regulatory, legal, tax, and technology changes
• Produce operational performance reporting for leadership and enterprise stakeholders
• Liaise with Compliance, Legal, Tax, Treasury, Audit, and Risk partners
• Provide operational context, evidence of execution, and coordinated operations-team responses

Annuity Business Operations Analyst

Compliance

• Lead the design, implementation, and oversight of the compliance framework for the direct-to-consumer annuity platform
• Ensure adherence to applicable state insurance laws, NAIC model regulations, FINRA/SEC requirements, advertising standards, privacy requirements, electronic delivery rules, and consumer protection obligations
• Partner with Product, Operations, Marketing, Engineering, Design, and Technology teams to review and approve digital customer journeys, marketing and advertising, disclosures, online applications, and sales processes
• Serve as the compliance lead for new product development initiatives
• Advise cross-functional stakeholders on product design, features, disclosures, distribution strategy, and implementation
• Build scalable review workflows, checklists, and self-service tools
• Lead regulatory change management by identifying emerging laws, regulations, and industry guidance, assessing business impact, and driving timely implementation
• Develop and deliver compliance training across the Gainbridge organization
• Contribute to the broader Group 1001 Life and Annuity compliance program and share best practices enterprise-wide

Compliance Director

Vice President

• Drive sales growth of Delaware Life annuity products and services
• Drive strategic sales initiatives and collaborate with the Delaware Life National Sales Consulting team to develop and deliver field plans and activities
• Manage the territory effectively and efficiently to deliver profitable product sales
• Use data and technology to identify focused growth opportunities
• Build annual plans and review them quarterly
• Report to the Division Sales Manager of Delaware Life Marketing and achieve defined sales goals
• Drive the territory business strategy to maximize revenue growth opportunities
• Record prospect/client meetings, pipeline opportunities, tasks, demonstrations and illustrations in the CRM weekly
• Work with the Delaware Life Marketing National Sales Consulting team on large advisor meetings and complex sales assistance
• Collaborate with the Internal Sales Team to drive sales results
• Prospect, administer campaign-generated leads, update customer records, manage the opportunity pipeline and provide accurate forecasting
• Conduct sales presentations, product demonstrations, seminars, workshops and branch meetings
• Leverage relationships to conduct meetings using internal resources
• Demonstrate the Delaware Life Marketing National Sales Consultant value proposition to advisors and their clients
• Build and maintain relationships with prospective and existing clients
• Conduct lead development, follow-up, qualification and targeted account selling in person, by phone and through virtual technology
• Manage expenses and comply with company policies for advisor and firm sponsorships

Regional Vice President, External Wholesaler

Accounting Manager

• Lead and manage the reinsurance accounting team responsible for treaty administration, premium/claims accounting, settlements, and recoverables
• Oversee accounting and financial reporting for XOL, quota share, facultative, stop loss, and retrocession arrangements
• Ensure accurate and timely processing of ceded premiums, loss recoveries, commissions, reinstatement premiums, and premium adjustments
• Own month-end and quarter-end reinsurance close processes and reconcile related general ledger accounts
• Prepare or oversee Schedule F and related statutory and GAAP reporting
• Partner with actuarial, underwriting, and legal teams to interpret and implement treaty terms
• Review and approve complex reinsurance calculations and financial schedules
• Lead internal and external audits related to reinsurance activities
• Ensure proper documentation and control procedures
• Manage relationships with reinsurance brokers, reinsurers, and third-party administrators
• Implement process improvements and automation initiatives
• Monitor regulatory developments and ensure compliance with ASC 944 and SSAP 62R

Director, Reinsurance Accounting

Actuary

• Participate in a 12-week actuarial internship in the Life and Annuity Actuarial Department
• Input data and assumptions into company actuarial models and analyze results
• Set up actuarial models and run them in a production environment
• Produce model reports and analyze results for management and regulatory needs
• Enhance existing processes to improve information gathering and flow
• Ensure adequate controls over actuarial processes
• Perform peer reviews of reports and output
• Collaborate across the organization on model efficiency and effectiveness
• Participate in special projects as needed

Actuarial Intern, Summer 2027

Customer Support

• Serve as the Voice of Gainbridge across member and prospective-member conversations
• Deliver accurate, in-depth education on the company’s annuity solutions
• Own Agent AWS Queues and GB Assist for inbound calls, prospect intake, follow-up, and new-business capture
• Support members and prospects through live chat, email, and Zendesk enrollment queues while meeting channel SLAs
• Conduct substantive product conversations and make goodwill decisions within published guardrails
• Re-engage prospects who abandoned applications and guide them through completed enrollment, activation, and first deposit
• Capture prospect contact information for future communications
• Conduct outbound retention outreach to at-risk, newly enrolled, dormant, and lapsed members
• Save at-risk relationships, reactivate dormant accounts, win back former members, and identify relationship-deepening opportunities
• Curate and maintain the product-knowledge resource hub
• Flag enrollment friction, website issues, and recurring product confusion as Voice of Customer feedback
• Share learnings with the team and incorporate team knowledge

Annuity Business Operations Analyst

Compliance Director

Regional Vice President, External Wholesaler

Director, Reinsurance Accounting

Actuarial Intern, Summer 2027

Annuity and Customer Experience Specialist – Licensed