Grupo ICOM

Account Executive

• Prospect for new leads
• Conduct meetings with qualified clients
• Present the company’s solutions clearly and convincingly
• Understand clients’ needs
• Negotiate pricing and terms with clients
• Prepare proposals
• Update the CRM with every new development based on client interactions and meetings
• Conduct follow-ups
• Ensure individual targets established by leadership are achieved
• Maintain strong relationships and alignment with the sales team
• Generate, negotiate, and close sales

Account Executive II – Sales

Analyst

• Analyze customer data and behavior to identify signs of cancellation risk and retention opportunities
• Proactively contact customers at risk of cancellation to understand their needs, dissatisfaction, and reasons for leaving
• Manage the cancellation process and seek retention alternatives when appropriate
• Build and maintain strong customer relationships by ensuring close, clear, and solution-oriented communication
• Negotiate renewals, terms, and commercial alternatives
• Identify upselling and solution expansion opportunities
• Monitor customer satisfaction during the post-sales process and help resolve issues
• Record and track customer information, cancellation reasons, negotiations, and retention campaign results
• Share customer feedback and insights with internal teams to improve solutions, processes, and the customer journey

Retention and Cancellation Analyst

Recruitment

• Align candidate profiles with hiring managers
• Create and post job openings on platforms such as Sólides and LinkedIn
• Screen and invite candidates from employee referrals, job platforms, and active sourcing
• Conduct interviews to assess behavioral profiles, knowledge, technical skills, and experience
• Prepare candidate assessments for presentation to hiring managers
• Provide feedback to all participating candidates
• Keep the talent-mapping application up to date
• Conduct recruitment processes with speed and quality
• Deliver a positive candidate experience and communicate the organization’s culture
• Update Recruitment and Selection metrics and collect information for process improvements
• Support the Recruitment and Selection Assistant with strategic positions across the Group

Account Executive II – Sales

Retention and Cancellation Analyst

Recruitment and Selection Analyst