Guidebook Inc.

Account Manager

• Own and grow a portfolio of Guidebook customers
• Retain and renew accounts
• Expand accounts by identifying departments, use cases, stakeholders, and budget holders
• Build pipeline from scratch and pursue new business within existing accounts
• Collaborate with Account Managers, marketing, customer success, product, and the new business team
• Learn Guidebook’s product, customer pain points, and ideal customer profile
• Manage sales processes and renewal cycles in Salesforce
• Contact every account in the assigned portfolio
• Run renewal, expansion, outbound, discovery, demo, and close calls
• Maintain accurate forecasts
• Build expansion plans and communicate Guidebook benefits to new teams
• Handle objections and support onboarding the next Account Manager

• Own and grow a portfolio of higher education customers
• Retain and renew accounts while expanding them into new departments, use cases, and budget holders
• Build pipeline from scratch and pursue new business within existing institutions
• Manage forecasts, including committed and at-risk opportunities
• Report directly to the President
• Collaborate with Account Managers, marketing, customer success, product, and the new business team
• Learn Guidebook’s product, higher education story, and ideal customer profile
• Manage the portfolio, contact every account, and identify expansion opportunities
• Run renewal and expansion calls, demos, discovery, outbound, and closing activities
• Travel to meet customers and prospects on campuses and at industry events every 1-2 months on average
• Support onboarding the next Account Manager

Account Manager

Account Manager – Higher Education