Hanger, Inc.

Patient Coordinator

• Greet and assist patients upon arrival, provide information on wait times, and address front-desk inquiries.
• Verify and update patient demographics and insurance details during check-in.
• Handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and provide information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Patient Access Coordinator

Assistant

• Examine and evaluate patients’ needs in relation to disease and functional loss
• Perform independent patient care for devices within scope
• Evaluate orthotic devices on patients and adjust them to assure fit, function, medical efficacy, and quality of work
• Instruct patients in use of orthotic devices
• Identify and reconcile issues/problems to ensure patient satisfaction with devices provided
• Provide detailed clinical notes to patient records
• Provide information to administrative staff to conduct reimbursement activities
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health care professionals
• Provide assistance to other clinical staff
• Adhere to all safety regulations and comply with Medicare, HIPAA, governmental, bloodborne, and OSHA requirements
• Perform other duties or special projects as assigned
• Work under indirect supervision of a certified orthotist on projects of moderate complexity or custom nature when appropriately privileged
• Monitor patients over time and make necessary changes to devices to keep them in good condition

Certified Orthotic Fitter / Certified Orthotic & Prosthetic Assistant

Affiliate Manager

• Develop and implement comprehensive change management plans for assigned initiatives using ADKAR-based methodology from discovery through sustainment
• Assess initiative complexity, scope, and stakeholder landscape to calibrate change support
• Identify adoption risks and resistance patterns and develop mitigation strategies integrated with project plans
• Engage senior stakeholders and business leaders on change impact, readiness, and reinforcement expectations
• Develop and execute communication plans for impacted employees from front-line staff to functional leadership
• Partner with EPMO project managers and HDT leads to embed change management milestones in project governance and delivery timelines
• Lead impact and readiness assessments and present risk recommendations to project governance
• Monitor adoption indicators and adjust the change approach as conditions evolve
• Surface adoption risks in governance forums before go-live and maintain readiness visibility with EPMO and business owners
• Develop and deliver role-based training, partnering with L&D on content and delivery logistics
• Identify learning gaps and recommend training interventions
• Partner with business leaders and sponsors to embed reinforcement mechanisms
• Conduct post-go-live monitoring and provide structured handoff with documented sustainability plans

Change Management Partner III

Clinician

• Provide or supervise comprehensive prosthetic and orthotic care
• Assess patients and formulate, implement and follow up on treatment plans
• Collaborate with physicians to evaluate patient needs and recommend treatment options
• Examine and evaluate patient needs related to disease and functional loss
• Design prosthetic and orthotic devices
• Select materials, make cast measurements, model modifications and layouts
• Perform fitting, including static and dynamic alignments
• Evaluate and adjust devices for fit, function, medical efficacy and quality
• Instruct patients in use of prosthetic and orthotic devices
• Identify and reconcile device issues to ensure patient satisfaction
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality and performance processes while balancing costs and operational/financial performance
• Meet physicians, case managers and referral sources to review services and develop business relationships
• Plan and implement strategies to meet or exceed revenue targets with management
• Provide detailed clinical notes to patient records
• Mentor residents or newly certified clinicians as needed
• Assist other clinical staff
• Provide information to administrative staff for reimbursement activities
• Follow safety, Medicare, governmental, bloodborne and OSHA requirements
• Perform other duties or special projects as assigned
• May perform on-call or hospital calls and float between Hanger Clinic locations

Prosthetist and/or Orthotist Clinician, CPO, CO, Board Eligible

• Evaluate patients’ needs related to disease and functional loss
• Collaborate with physicians to evaluate prosthetic and/or orthotic needs and recommend treatment options
• Formulate designs for prosthetic and/or orthotic devices
• Select materials, take cast measurements, modify models, and prepare layouts
• Fit devices, including static and dynamic alignments
• Evaluate, adjust, and optimize device fit, function, medical efficacy, and quality
• Instruct patients in the use of prosthetic and/or orthotic devices
• Identify and resolve device issues to ensure patient satisfaction
• Follow up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality, performance, costs, and operational/financial outcomes
• Meet with physicians, case managers, and referral sources to review services and develop referral relationships
• Implement strategies to meet and exceed revenue targets
• Provide detailed clinical notes for patient records
• Mentor residents or newly certified clinicians when needed
• Assist other clinical staff
• Support administrative reimbursement activities
• Comply with safety, Medicare, governmental, bloodborne, and OSHA requirements
• Perform other duties and special projects as assigned
• Potentially provide on-call or hospital-call coverage and float between Hanger Clinic locations
• If not certified, provide care under the direction of a certified clinician

Prosthetist and Orthotist Clinician, CPO, CO, Board Eligible

Clinical Assistant

• Assist certified clinicians in delivering patient care services under direct supervision
• Prepare treatment rooms and patients for clinical procedures
• Perform technical fabrication tasks, including making and modifying molds
• Execute treatment modifications, adjustments, and repairs as directed by the supervising clinician
• Fit and provide soft goods items to patients
• Provide alterations and adjustments to soft goods items as needed
• Provide orthotics fitting services independently
• Assist with selected patient follow-up care under clinician direction
• Complete and maintain accurate, timely documentation of all patient care provided
• Communicate patient information and care outcomes to the supervising clinician
• Ensure all patient procedures comply with clinical protocols and standards
• Perform shipping, receiving, and inventory monitoring of prosthetic and orthotic materials
• Contact and coordinate with vendors to order necessary materials and supplies
• Maintain a clean, safe and orderly work environment
• Adhere to all safety regulations, Medicare and other governmental regulations, blood borne requirements, and OSHA requirements

Clinical Assistant – Certified Orthotic Fitter

Bilingual

• Provide customer service to patients, fellow employees, and referral sources through front-office coordination and administration.
• Obtain patient and insurance information accurately while complying with laws, regulations, company policies, and compliance programs.
• Advise patients of financial responsibility after benefits verification.
• Obtain co-payments and over-the-counter cash and complete cash receipts.
• Maintain accurate and complete patient files in compliance with Hanger policies.
• Ensure privacy and security of protected health information under HIPAA.
• Assist with patient follow-up and quality assurance activities.
• Handle cash receipts, billing-system data entry, and bank deposits according to internal controls.
• Enter patient demographics and insurance verifications.
• Manage multiple phone lines.
• Record clear, concise, and accurate written documentation.
• File patient charts and other documentation.
• Coordinate clinician schedules and coverage for appointments and out-of-office calls.
• Process and monitor referrals, authorizations, and prescriptions.
• Perform other assigned duties and special projects.

Entry Level Medical Receptionist, Spanish/English Bilingual

• Collaborate with physicians to evaluate and analyze patients’ prosthetic and/or orthotic needs and recommend treatment options
• Examine and evaluate patient needs related to disease and functional loss
• Formulate designs for prosthetic and/or orthotic devices
• Select materials, take cast measurements, perform model modifications and layouts
• Perform fitting, including static and dynamic alignments
• Evaluate devices on patients and adjust fit, function, medical efficacy and quality
• Instruct patients in use of prosthetic and/or orthotic devices
• Identify and reconcile device issues to ensure patient satisfaction
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials and quality/performance processes while balancing costs and operational/financial performance
• Meet with physicians, case managers and referral sources to review services, develop relationships and secure referrals
• Implement strategies to meet and exceed revenue targets with management
• Provide detailed clinical notes to patient records
• Mentor residents or newly certified clinicians as needed
• Assist other clinical staff
• Provide information to administrative staff for reimbursement activities
• Follow safety, Medicare, governmental, bloodborne pathogen and OSHA requirements
• Perform other assigned duties or special projects
• May perform on-call or hospital calls, or float between Hanger Clinic locations

• Welcome people as they enter the clinic receptionist/front desk
• Communicate anticipated wait times and/or delays
• Check in patients, including verification of demographic and insurance information, at the front desk
• Complete patient registration for walk-in patients at the reception desk
• Collect patient out-of-pocket responsibilities, including deductibles, copays, and co-insurance
• Schedule patients’ next appointments at checkout, including cast and measure, delivery, follow-up, or prosthetic care plan appointments
• Act as a concierge of Hanger clinic services, including assisting with patient experience programs, support groups, and other resources
• Assist the RCM team as needed in obtaining missing or additional information from patients
• Maintain accurate and complete electronic healthcare records

Entry-level Medical Receptionist, Spanish/English Bilingual

• Provide or supervise comprehensive prosthetic and orthotic care
• Assess patients, formulate treatment plans, implement plans, and follow up with patients
• Evaluate patients and collaborate with physicians regarding prosthetic and orthotic needs
• Recommend treatment options to physicians
• Examine and evaluate patient needs related to disease and functional loss
• Design prosthetic and orthotic devices
• Select materials, take cast measurements, perform model modifications and layouts
• Fit devices, including static and dynamic alignments
• Evaluate and adjust devices for fit, function, medical efficacy and quality
• Instruct patients in use of prosthetic and orthotic devices
• Identify and reconcile issues to ensure patient satisfaction
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality and performance processes while balancing costs and operational/financial performance
• Meet with physicians, case managers and referral sources to review services and develop business relationships
• Plan and implement strategies to meet and exceed revenue targets
• Provide detailed clinical notes to patient records
• Mentor residents or newly certified clinicians as needed
• Assist other clinical staff
• Provide information to administrative staff for reimbursement activities
• Comply with safety, Medicare, governmental, bloodborne and OSHA requirements
• Perform other assigned duties or special projects
• May perform on-call or hospital calls and float between Hanger Clinic locations

Prosthetist and Orthotist Clinician, CPO, CO, CP

• Provide or supervise comprehensive prosthetic and orthotic care
• Collaborate with physicians to evaluate patient needs and recommend treatment options
• Examine and evaluate patients in relation to disease and functional loss
• Formulate designs for prosthetic and orthotic devices
• Select materials, take cast measurements, modify models and prepare layouts
• Perform fitting, including static and dynamic alignments
• Evaluate and adjust devices for fit, function, medical efficacy and quality
• Instruct patients in use of prosthetic and orthotic devices
• Identify and resolve device issues to ensure patient satisfaction
• Follow up with patients and physicians
• Provide in-service training to physicians and allied health professionals
• Manage materials, quality and performance processes while balancing costs and operational performance
• Meet with physicians, case managers and referral sources to review services, develop relationships and secure referrals
• Plan and implement strategies to meet or exceed revenue targets
• Document detailed clinical notes in patient records
• Mentor residents or newly certified clinicians as needed
• Assist other clinical staff and administrative staff with reimbursement activities
• Comply with safety, Medicare, governmental, bloodborne pathogen and OSHA requirements
• Perform on-call, hospital calls or float between Hanger Clinic locations as needed
• Perform other duties and special projects as assigned

Clinical Assistant – Technician

• Provide or supervise comprehensive prosthetic and orthotic care
• Assess patients and formulate, implement, and follow up on treatment plans
• Collaborate with physicians to evaluate patient needs and recommend treatment options
• Examine and evaluate patient needs related to disease and functional loss
• Design prosthetic and orthotic devices
• Select materials, make cast measurements, model modifications, and layouts
• Perform fitting, including static and dynamic alignments
• Evaluate, adjust, and ensure device fit, function, medical efficacy, and quality
• Instruct patients in the use of prosthetic and orthotic devices
• Identify and reconcile device issues to ensure patient satisfaction
• Provide follow-up with patients and physicians
• Provide in-service training to physicians and allied health care professionals
• Manage materials, quality, performance, costs, and operational/financial performance
• Develop relationships with physicians, case managers, and referral sources
• Plan and implement strategies to meet and exceed revenue targets
• Provide detailed clinical notes in patient records
• Mentor residents or newly certified clinicians when requested
• Assist other clinical staff
• Support administrative reimbursement activities
• Comply with safety, Medicare, governmental, bloodborne, and OSHA requirements
• Perform other duties or special projects as assigned
• May perform on-call or hospital calls, or float between multiple Hanger Clinic locations

Prosthetist and/or Orthotist Clinician, CPO, CO, CP, Board Eligible

Technician

• Fabricate a variety of orthotic and prosthetic devices and components.
• Use appropriate hand tools to perform fabrication and repair of orthotic and/or prosthetic devices.
• Work closely with clinicians and patients to adjust and repair devices.
• Perform ordering, receiving, and other inventory tasks as assigned.
• Fit and deliver prefabricated and off-the-shelf orthoses such as cervical orthoses, pressure gradient hose, and trusses.
• Educate patients on the application, use, care, and expected outcome for DME products according to physician instructions and manufacturer recommendations.
• Contact vendors to order orthotic fabrication materials and maintain fabrication inventory.
• Work primarily in a small workshop away from the exam room.

Patient Access Coordinator

Certified Orthotic Fitter / Certified Orthotic & Prosthetic Assistant

Change Management Partner III

Prosthetist and/or Orthotist Clinician, CPO, CO, Board Eligible

Prosthetist and Orthotist Clinician, CPO, CO, Board Eligible

Clinical Assistant – Certified Orthotic Fitter

Entry Level Medical Receptionist, Spanish/English Bilingual

Prosthetist and/or Orthotist Clinician, CPO, CO, Board Eligible

Entry-level Medical Receptionist, Spanish/English Bilingual

Prosthetist and Orthotist Clinician, CPO, CO, CP

Prosthetist and/or Orthotist Clinician, CPO, CO, Board Eligible

Clinical Assistant – Technician

Prosthetist and/or Orthotist Clinician, CPO, CO, CP, Board Eligible

Patient Access Coordinator

Orthotic and Prosthetic Technician