Harlem Children's Zone

Salesforce Administrator

• Serve as primary system administrator for HCZ Salesforce users
• Handle user account maintenance, reports and dashboards, flows, and other routine administrative tasks
• Implement and enforce data quality best practices, including data cleaning and deduplication
• Document organizational policies, procedures, best practices, and use cases
• Coordinate the evaluation, scope, and completion of new development requests
• Perform data uploads from primary or secondary data sources and maintain data integrity
• Assist in training power users and grow Salesforce skills across departments
• Monitor and manage Salesforce integrations with other data systems
• Design automated processes to improve efficiency with scale and lean design
• Provide day-to-day support, maintenance, and improvement of the enterprise-wide Salesforce instance
• Report to the Director of Data Science

Human Resources

• Serve as a trusted advisor to managers and employees on employee relations issues, workplace conflict, and resolution strategies
• Lead workplace investigations involving complaints, misconduct, harassment, discrimination, retaliation, and policy violations
• Assess investigation findings, identify organizational risk, and recommend resolutions
• Maintain complete and accurate case documentation
• Facilitate conflict resolution and mediation sessions
• Partner with leadership to design and implement performance management strategies
• Coach managers on performance management, corrective actions, and employee relations best practices
• Advise managers on performance expectations, feedback, underperformance, and performance improvement plans
• Analyze performance data and provide insights to senior leadership
• Develop and implement employee engagement initiatives
• Conduct stay interviews and pulse surveys
• Collaborate with HR and department heads on retention strategies
• Assist with HR policy development, communication, and enforcement
• Support accommodation and leave-related interactive processes
• Monitor labor laws and employment regulations for compliance
• Support management in interpreting and applying HR policies
• Analyze employee relations trends, investigation outcomes, and organizational risk indicators
• Prepare reports and recommendations for HR leadership
• Use case data to identify patterns in employee relations concerns, performance issues, and workplace culture

Salesforce Administrator

Employee Relations Partner