Haven Real Estate LLC

Manager

• Support Property Managers with day-to-day operations of residential properties
• Communicate with tenants and prospective tenants
• Orient new tenants to property rules, regulations, and amenities
• Coordinate key exchanges and provide move-in instructions
• Address tenant inquiries, concerns, and maintenance requests
• Foster tenant relationships and encourage lease renewals
• Respond to prospective tenant inquiries by phone and email
• Write property listings and ensure current property photographs
• Post and manage properties in Appfolio
• Review active listings and guest cards daily
• Schedule property showings
• Manage Appfolio workflow
• Obtain and manage keys, openers, passes, and access codes
• Review rental applications and supporting documents
• Conduct tenant screening, including landlord references, employment documents, and credit checks
• Notify the office of application approvals and prepare approval letters and deposit requests
• Prepare lease documents for digital signature and explain lease terms
• Meet new residents, present keys, and verify property functionality
• Collect and verify deposits and first month's rent
• Send welcome and follow-up communications
• Perform move-in inspections and create work orders for issues
• Conduct move-out inspections using Z-Inspector
• Determine chargeable damage and rent-ready requirements
• Inspect properties for rent readiness and install lockboxes
• Perform 90-day drive-by inspections
• Conduct annual inspections using Z-Inspector and document property conditions
• Create work orders and share finalized inspection reports with owners
• Post eviction notices, rent increase notices, and related mailings
• Support the corporate office with administrative needs

Assistant Property Manager

• Manage relationships between homeowners, tenants, and Haven Property Management
• Steward property owners’ interests while providing safe and enjoyable tenant experiences
• Sell Haven’s service offerings and represent company standards
• Communicate with clients and intercompany personnel to meet timelines and expectations
• Follow up on owner leads
• Conduct new owner meetings and property evaluations
• Execute owner management agreements
• Perform property pre-inspections and complete agreed-upon items
• Upload properties into AppFolio and manage go-live processes
• Conduct property showings
• Review tenant applications and present primary applicants
• Perform tenant move-in processes
• Perform property inspections
• Process lease renewals
• Perform tenant move-out processes and manage turn work
• Manage ongoing tenant relations, including HOA notices and delinquencies
• Manage ongoing owner relations, including owner check-ins and direct calls
• Handle property escalations from other departments
• Schedule and drive between rental properties, with primary responsibility for onsite rental-home tasks including tenant placement and move-in/move-out processes