HeyDelegate

Technical Project Manager

• Lead technical projects from initial requirements gathering through development, testing, deployment, and post-launch support.
• Translate business requirements into clear technical requirements, user stories, specifications, and development tasks.
• Create project plans, define timelines, assign responsibilities, and manage priorities across multiple projects.
• Coordinate the work of developers, designers, QA specialists, and other technical team members.
• Review technical solutions and provide informed input on architecture, integrations, database structures, APIs, and development approaches.
• Participate in code reviews and technical discussions when required.
• Monitor development progress, identify blockers, and work with the team to resolve technical and operational issues.
• Manage sprint planning, backlog prioritization, daily stand-ups, and retrospectives.
• Ensure projects follow appropriate development, testing, documentation, security, and deployment processes.
• Communicate project progress, risks, dependencies, and decisions clearly to both technical and non-technical stakeholders.
• Maintain accurate project documentation, including requirements, timelines, technical decisions, and status reports.
• Support troubleshooting and incident resolution for existing systems when necessary.
• Continuously improve project management and software development processes.
• Deliver projects on time and within agreed scope.
• Ensure technical requirements are clear, complete, and understood by the development team.
• Identify and address risks and blockers early.
• Provide consistent and accurate project updates to stakeholders.
• Improve development processes, documentation, and accountability.
• Challenge, validate, and contribute to technical decisions.

Executive Assistant

• Manage a busy and frequently changing executive calendar, including scheduling meetings, resolving conflicts and protecting the executive’s time
• Coordinate internal and external meetings across multiple stakeholders and time zones
• Manage the executive’s inbox, prioritize messages, draft responses and ensure important items are followed up on promptly
• Prepare the executive for meetings by organizing agendas, background information and required documents
• Track commitments, decisions and action items
• Provide professional and timely customer support, responding to inquiries and escalating sensitive matters where necessary
• Support community management by responding to members, sharing updates, monitoring engagement and addressing questions
• Act as a professional point of contact between the executive, customers, community members and other stakeholders
• Maintain confidential information with the highest level of discretion
• Support additional administrative and operational projects as required