Hilton Grand Vacations

Learning and Development

• Focus on newly promoted sales manager training and certification at stores of excellence
• Assist in training duties related to new store openings both virtually and in person when requested
• Provide “Recovery” training for solid managers currently struggling with specific leadership requirements
• Collaborate with product owners, team members, and stakeholders to create prototypes, iterate, and seek feedback throughout the design process
• Evaluate and communicate program effectiveness by measuring learning outcomes and analyzing operational key performance indicators post-training
• Assist with interview training requirements and behavioral interviewing skills
• Track performance before and after training interventions to quantify support value and adjust curriculum or training approach as necessary
• Facilitate in-person and virtual Onboarding, Train the Trainer, and Leadership Development programs
• Conduct onsite visits to audit training delivery and consistency and/or deliver programs improving sales and leadership performance, customer service, and associate satisfaction
• Manage LMS administration, including monitoring learning records, tracking course evaluations, and running learning activity reports
• Promote a learning culture by marketing learning and development programs to internal team members
• Complete administrative assignments and logistics, including scheduling, inventory and supplies, attendance verification, surveys, and planning
• Collaborate with support teams and business leaders to create training strategies aligned with Customer Acquisition & Alliances priorities
• Build cross-functional relationships to drive training adoption and required leadership initiatives

National Package Sales Training Manager

Marketing

• Contact owners and guests prior to arrival to provide concierge-style assistance and invite eligible guests to attend a vacation ownership presentation
• Schedule qualified guests for tours and presentations while ensuring compliance with eligibility requirements and promotional guidelines
• Achieve and exceed individual performance goals, tour booking targets, and other marketing metrics
• Build rapport with guests and deliver exceptional customer service during all interactions
• Confirm guest appointments to maximize attendance and improve tour show rates
• Promote approved vacation ownership opportunities and future vacation package offerings
• Address guest inquiries and assist with tour-related or marketing-related concerns
• Support company marketing initiatives and ensure consistent execution of promotional campaigns
• Distribute only approved Hilton Grand Vacations marketing materials and information
• Adhere to company policies, gifting procedures, and operational standards
• Maintain accurate records and documentation related to guest interactions and bookings
• Collaborate with team members and leadership to support business objectives and create a positive team environment
• Work a flexible schedule, including weekends, holidays, evenings, and other shifts as required by business needs
• Perform additional duties and special projects as assigned

Marketing Representative

Telesales

• Contact existing, qualified vacation club owners via telephone calls using warm leads; no outside, in-person sales
• Help club owners build portfolios through the purchase and usage of additional Ownership points
• Make purchase recommendations for additional Ownership points using a detailed, outlined sales process
• Generate maximum net sales volume while serving as the professional and ethical voice of the company
• Follow production and effort-based guidelines
• Deliver superior customer service
• Participate in scheduled sales meetings and training
• Collaborate with key partners across the organization

National Package Sales Training Manager

Marketing Representative

TeleSales Sales Executive