Hivos

Data Analyst

• Support management and optimization of Face-to-Face, Telemarketing, and Digital fundraising channels
• Monitor channel performance and identify opportunities to improve donor acquisition, conversion, and retention
• Support fundraisers in negotiating contracts and coordinate with external agencies and fundraising partners
• Share data-driven reports and insights with external partners to improve donor quality
• Maintain working relationships with external agencies and partners
• Support budget planning for fundraising channels
• Monitor performance against budgets and recommend corrective actions
• Monitor donor acquisition, retention, attrition, and lifetime value metrics
• Create, maintain, and improve fundraising performance reports and dashboards
• Monitor and report overall fundraising income across all channels
• Improve donor segmentation and implement data-driven campaign improvements
• Support a data-driven decision-making culture across the fundraising team
• Coordinate with external data partners on testing and recommendations
• Prepare, maintain, and deliver audience selections and data extracts for fundraising campaigns
• Implement GDPR and local regulatory changes
• Administer and support the Microsoft 365 Engage CRM system
• Test CRM updates and communicate upcoming changes
• Support designs for merchandise, visuals, print media, and other outputs
• Collaborate with communications, marketing, programs, and fundraising colleagues
• Provide advisory and capacity-building support for campaigns in markets outside the Netherlands

Fundraising Data Analyst

Communications

• Engage, retain, and grow Hivos' community of private donors in the Netherlands
• Develop and execute donor communication plans
• Coordinate and produce monthly email newsletters for private donors
• Manage multiple annual direct mailings
• Create and adapt communication materials across online and offline channels
• Monitor donor communication performance and improve engagement and retention
• Develop compelling stories communicating Hivos' impact, values, and program results to Dutch audiences
• Gather, create, and adapt content from program teams and international colleagues
• Translate complex program information into accessible content for supporters and prospects
• Ensure storytelling aligns with Hivos' brand identity, fundraising objectives, and audience needs
• Support campaign materials, publications, and promotional content
• Develop and coordinate collaborations, partnerships, and events
• Contribute to external events and visibility opportunities
• Support donor events and engagement activities
• Evaluate partnerships and events against engagement and fundraising objectives
• Manage and maintain Dutch-language website content
• Optimize website content for user experience, supporter engagement, and fundraising outcomes
• Align website content with campaigns and donor journeys
• Collaborate with fundraising, communications, program, and digital engagement colleagues
• Adapt global content and campaigns for Dutch audiences
• Contribute to external engagement, fundraising, and communications planning
• Share donor, supporter, and partner insights to improve strategies
• Provide advisory and capacity-building support for fundraising campaigns in other markets

Fundraising Data Analyst

Communications Officer – Donor Engagement